Hi,
Please provide some information about your website, like an url, the HikaShop version number, your Joomla version number, etc.
These information are important for us in order to help you correctly.
Understanding your structure with just two url is just not possible ; we need some screenshot of your HikaShop content menu/module configuration to check them and tell you what's wrong.
I am sorry, I am not an augur.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.