product missing in category display

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10 years 3 weeks ago #177496

made a new product for category 'rokken'. The item doesnt show when choosing those menu items
but its there in the just arrived. What did i do wrong?? It seems to be only for this category

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10 years 3 weeks ago #177512

Hi,

Please provide more details about your website, HikaShop version, product configuration, module/menu configuration etc.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 3 weeks ago #177621

i pm'd you the login and url

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10 years 3 weeks ago #177684

Hi,

There is no product in that category.
See in your backend : /administrator/index.php?option=com_hikashop&ctrl=product&task=listing&type=product&filter_id=44

Regards,

PS : It will be easier to give the request information that sending me some credentials

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 3 weeks ago #177769

no it's there in the backend (see screenshot), also in the frontend 'just arrived' but not in the menu 'collectie/rokken'


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10 years 3 weeks ago #177779

Hi,

Sure ; you have two categories with the same name.
Because you are removing the "product id" and "category id" from the url HikaShop can't know which one you really want to display and it took the last one (with id 44).
An it's the category which does not have any product into...
So if you really want to remove the product and category ids from the url ; please rename that category in order to not have duplicates.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 3 weeks ago #177801

don't understand!
In Hikashop I see category 'rokken' with ID20, i see menu item 'rokken' displaying cat. ID20 and i see the product Fabienne connected to ID20. I don't see any category ID44
what am i missing??

do i need to look in the MySQL or something

: )

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10 years 3 weeks ago #177878

Hi,

Here you go: take.ms/fglS4
Two categories with the same name.

So they have the same URL on your website and so when you click the link of either of the two, you get the one with the id 44 which doesn't have any products.

Solutions possible :
- Enter different aliases in each category so that they don't interfere
- Delete one of the two if you don't use it
- Turn off the "remove products and categories id from URLs" option of the configuration so that the id of the category is added in the URLs. That way, the system will be able to differentiate both categories from their URLs.

The following user(s) said Thank You: winstart

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