Can't upload category images

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8 years 10 months ago #227117

-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.5
-- Browser(s) name and version -- : Firefox latest
-- Error-message(debug-mod must be tuned on) -- : none

Hi,

After a successfull migration from VM2 to Hikashop i would like to add a new category.
When i would upload an image the message said "Successfull" but the image isn't saved.

I uploaded a video here: screencast-o-matic.com/watch/cDVYqChmk1

Folder permissions: 777
Filesize is only 16Kb

Can you help me with this?

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8 years 10 months ago #227131

Hi,

Do you have similar issue with the upload of images for products ?
Does the problem is just for that category ?
Does the category already created and you are uploading the image in the same time that you create the category ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 10 months ago #227202

Hi Jerome,

Product image upload went fine.
I tried other categories and till ID 132 it went fine, after this ID i can't upload new or replace any category image

The category was allready created when i upload, but i tried it with uploading in the same time and it also goes wrong.

I don't use any overrides in the backend.
I reinstalled hikashop (don't deleted the database) and still the same problem.

Regards

Last edit: 8 years 10 months ago by Joomill.

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8 years 10 months ago #227302

Hi,

Reinstalling HikaShop won't solve the issue.
We did not touch the category edition in the past releases.

I cannot reproduce your issue in my test websites.
Due to write permission, we are not able to test it in the demo website (the upload is refused) but we can see that the uploaded file is seen by the system even if it does not have the right to put the file in the HikaShop upload folder.

I see that you're trying to upload a PNG ; does the upload of JPEG also failed ?
What is your HikaShop configuration for the accepted image formats and accepted upload files ?
www.hikashop.com/support/support/documen...nfig.html#main_files
www.hikashop.com/support/support/documen...fig.html#main_images

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 9 months ago #227600

Hi,

JPG and PNG failed.
The accepted formats are: gif,jpg,jpeg,png,svg

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8 years 9 months ago #227790

Hi,

Would it be possible to have an access to your website in order to check directly the issue ?
A FTP access will be also required to see if the upload is going well.

You can use the "contact us" form in order to send us such kind of private information.
Please add a link to that forum link so the support team will know what to do with the credentials.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 9 months ago #227821

Hi,

The given FTP access don't seem to be correct. I am not able to connect.
Please check them and potentially send us back the correct informations via our contact form.

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8 years 9 months ago #228766

Hello,

I can process some test, I suspect an SQL issue, for be sure of this, can you make a screenshot?
I need to see like on this example below element in your hikashop_file table, and the file_ref_id = 158 (13 in the example) AND [/b]file_type = category



This element belongs to your category "Alle LEGO sets" and can give some clues with your issue.

Regards,

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Last edit: 8 years 9 months ago by Philip.

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8 years 9 months ago #228796

Hi Philip,

Will this screenshot do?

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8 years 9 months ago #228889

Hello,

No, this isn't what I need.

element in your hikashop_file table, and the file_ref_id = 158 (...) AND [/b]file_type = category

for be more precise :




Regards,

Attachments:
Last edit: 8 years 9 months ago by Philip.

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8 years 9 months ago #228944

As you can see in this picture the column "file_ref_id" is ordered and there is only a row 158 for product not for category

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8 years 9 months ago #228945

I think i found something,

When i try to add the row in phpmyadmin i get the error:
#1062 - Duplicate entry '158' for key 'file_ref_id'
----

I dropped the unique key in file_ref_id and it seems to work now.

Thank you for pointing me in the right direction!

Last edit: 8 years 9 months ago by Joomill.

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8 years 9 months ago #229039

Hi,

That's indeed really strange. There shouldn't be such unique key on the file_ref_id since you can have several images for the same product. It's great that you found the solution but I wonder where that unique key came from since it's not there by default in HikaShop.

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