Custom fields info not displayed in back-end

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8 years 7 months ago #236218

-- url of the page with the problem -- : wnp.continuitylenses.com/en/single-boxes/3-monthly
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.6
-- PHP version -- : 5.5.30
-- Browser(s) name and version -- : Google Chrome 47.0.2526.106

Hello,

We are using custom fields on our products. Unfortunately, the custom field information is not appearing in the orders in the back end CMS after a customer has made a purchase.

We've had a look on the forum. Custom fields > Display > back-end listing is set to 'Yes'. Display custom item fields under System>Config>Display was initially set to 'No'. We did set it to 'Yes' after browsing support topics but it didn't make a difference.

I've sent you three screenshots including the webpage, the back-end config and the orders page in the CMS (where we would expect to see the custom fields).

Can you help us with this issue?

Thanks,

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8 years 7 months ago #236223

Hi,

Try to click on the "check database" button of the HikaShop configuration. It will add the columns for the custom item fields if missing in the order_product table. That could explain the problem.
Besides that, I don't know.
If you edit the product in the order details page, do you see the custom field and the value in there ?

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