Cant link variant to specified location.

  • Posts: 19
  • Thank you received: 0
7 years 10 months ago #258705

-- HikaShop version -- : HikaShop Essential: 2.6.4
-- Joomla version -- : 3.6.5
-- PHP version -- : 5.6.27
-- Browser(s) name and version -- : Firefox Latest
-- Error-message(debug-mod must be tuned on) -- : File Does not exhists

I recently upgraded HS to 2.6.4.
When I create a new product and add the file path to the variants I get the error message that the file is not found (I've triple checked the path and name).
These are large files that we upload via filezilla.
Always worked before the upgrade-
Any Ideas?

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
7 years 10 months ago #258720

Hi,

Could you do some screenshots of such product/variant settings along with the exact error message you get ?

Please Log in or Create an account to join the conversation.

  • Posts: 19
  • Thank you received: 0
7 years 10 months ago #258754

Note: full path-
media/com_hikashop/upload/safe/Great_Shot_Part_5B_Kinetic_Chain_HDq.mp4

Yes, the file does exist!

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
7 years 10 months ago #258756

Hi,

So three things to check:
1. Make sure that you have media/com_hikashop/upload/safe/ in the File upload secure setting of the HikaShop configuration.
2. Make sure that you only enter Great_Shot_Part_5B_Kinetic_Chain_HDq.mp4 and not media/com_hikashop/upload/safe/Great_Shot_Part_5B_Kinetic_Chain_HDq.mp4 in the "File path" setting of the popup.
3. Make sure that the file extension "mp4" is in the list of valid file extensions in the HikaShop configuration.

Last edit: 7 years 10 months ago by nicolas.

Please Log in or Create an account to join the conversation.

Time to create page: 0.047 seconds
Powered by Kunena Forum