The timezone could not be found in the database

-- HikaShop version -- : 3.3.0
-- Joomla version -- : 3.8.5
-- PHP version -- : 7.0
-- Browser(s) name and version -- : Chrome 63.0.3239.132
-- Error-message(debug-mod must be tuned on) -- : DateTime::__construct(): Failed to parse time string (null) at position 0 (n): The timezone could not be found in the database

Good day,

After installing the Hikashop component I want to create my first product. After entering te prize and saving the record I get this error message:
'DateTime::__construct(): Failed to parse time string (null) at position 0 (n): The timezone could not be found in the database'

What do I do wrong?

Thanks!

-- HikaShop version -- : 3.3.0
-- Joomla version -- : 3.8.5
-- PHP version -- : 7.0
DateTime::__construct(): Failed to parse time string (null) at position 0 (n): The timezone could not be found in the database

Hi,

I have the same error message but with a hikashop already containing products.

Can I use the same method without losing the already encoded products?

"Please download again the install package on our website and install it on yours and that will fix the problem."
Thanks !

Thank you. All went well. No data lost

Hi, I'm facing the same problem. Where can I find the patch to correct the issue, please?
Thank you, Sue.

Hi, thanks for replying
So, follow my joomla website details configuration:

Joomla version 3.8.6
Hikashop version: HikaShop Starter 3.3.0

The error I'm getting is when I try to change the product value (include restrictions) and save. The message that appears is:

"DateTime::__construct(): Failed to parse time string (null) at position 0 (n): The timezone could not be found in the database "

I think this error starts to appear after I did a backup using Akeeba and restore it in a new instance. So, I didn't install hikashop again, I just created this backup and restored it in a new joomla site.

Is there any patch that I could apply? Or some configuration on the database that needs to be done? because based on the message error, it seems it's related to the timezone, but it seems to be correct, as I use some date functions on my application and it's working fine.

I will really appreciate if you can give some guidance to solve this issue.
Thanks, Sue.

Right, and how do I do it? Which version should I get ? Could you please send me the link? Thanks.

Hi, thanks for your message

Yes, I did it and it worked!! Now I can save the products normally, the error doesn't appear anymore...

Just one thing I would like to share.. when I try to install the component for update, the first time I got an error related to the size of the package. Then, I have to change the settings in my php.ini files and increase the upload_max_filesize .

Thanks a lot for the help!
Sue.