UPS plug-in not displaying

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13 years 2 months ago #25153

I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help.

File Attachment:

File Name: ups_2.jpg
File Size:105 KB

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13 years 2 months ago #25159

Is your address in the USA when you're on your checkout ? Otherwise, the shipping method won't display as you limited it to the USA only with the "zone" option.

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13 years 2 months ago #25183

Yes, the address is in the U.S.

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13 years 2 months ago #25190

Did you set a weight and the dimensions in your products ?
Could you give a link to your shop ?

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13 years 2 months ago #25217

Yes I do have weights set for all of my products.

daydreamercreative.net/tees.html
daydreamercreative.net/artist.html

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13 years 2 months ago #25230

I see that you set your products weight in oz. Could you try to set one with lb and see if that works ?

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13 years 2 months ago #25259

No that does not seem to solve the problem either.

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13 years 2 months ago #25261

Could you give a back end access to the website so that we can directly check your configuration ?

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13 years 2 months ago #25264

Sure.
daydreamercreative.net/administrator/index.php?option=com_login
user:*******
pw:*********

Last edit: 13 years 2 months ago by nicolas.

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13 years 2 months ago #25268

Thanks. We're going to look at that today and get back to you.

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13 years 2 months ago #25307

You didn't set the dimensions of your products. That's something which is necessary so that ups can give an accurate shipping fee.
Because of that the ups plugin was not giving any results.
That enabled us to discover that we were missing an error message in that case so that the user can understand what he is missing. I've set fake dimensions for the variant: daydreamercreative.net/administrator/ind...k=edit&product_id=19
and I can now see the UPS shipping methods when I checkout with that variant in my cart.

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13 years 2 months ago #25352

I see. Why don't all of the shipping options show? Especially, the UPS ground shipping option.

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13 years 2 months ago #25361

Only the shipping methods possible for your package with the collect method you set will be displayed. If some are not displayed, it's normally because they are not sent back by UPS.

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13 years 2 months ago #25389

nicolas wrote:

Only the shipping methods possible for your package with the collect method you set will be displayed. If some are not displayed, it's normally because they are not sent back by UPS.


This answers all the questions Im having about my shipping methods. Thanks.

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