User Log in problem

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11 years 1 month ago #126483

-- url of the page with the problem -- : www.elektromarka.com
-- HikaShop version -- : Starter 2.2.2
-- Joomla version -- : 3.1.4
-- PHP version -- : 5.3.8
-- Browser(s) name and version -- : Chrome


Hello,

New registrations can't be done in my site.

After a registration that i completed i tried to log in but it says "no users found or wrong password".

In the hikashop component i can see that user. (But no username). But in the front end i can't log in.

Could you help me about this issue please ?

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11 years 1 month ago #126497

Hi,

Please re-download HikaShop 2.2.2, we just made a fix to solve such problem.
(After the update, you will have to remove the HikaShop users without username)

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 1 month ago #126572

Same problem as I have. The fix did not resolve the problem.

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11 years 1 month ago #126573

Hi,

The new package fix the problem of the HikaShop user who does not have a username.
But understand that the accounts who was created before can't be fixed. You have to delete them in the HikaShop backend.
We can't recreate a user (with username and password) because we don't have this information.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 1 month ago #126593

Problem remains. Email is the only information that becomes registrated. Noticed that admin can't edit or change the username or passowrd in hikshop control panel. Admin can only edit email. Is this the way it works?

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11 years 1 month ago #126605

Hi,

Which build version of HikaShop are you using ?
You can have this information in the HikaShop config panel, tab "main", at the bottom of the page.
demo.hikashop.com/administrator/index.ph...hop&ctrl=config#main

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 1 month ago #126616

HikaShop Essential 2.2.2

/Hans

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11 years 1 month ago #126621

Hi,

That's not what I am asking you.
I need the build version number, like explain just before.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 1 month ago #126630

HikaShop [1309301745]

/Hans

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11 years 1 month ago #126631

Hi,

So please redownload HikaShop 2.2.2
You are not using the latest package that's why you don't have the fix.

When I asked you yesterday to redownload HikaShop 2.2.2 that was because we made an "hot fix" to fix the problem.
So if you are not using the latest build, you don't have the latest fixes.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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11 years 1 month ago #126633

I downloaded the version two day sago from my subscription page according to the intstructions I received from Hikasop Support. Have you uppgraded my download package to the latest version now?

/Hans

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11 years 1 month ago #126635

please redownload HikaShop 2.2.2

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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11 years 1 month ago #126682

it works! Thanks for updating my subscription with the latest version!!

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