"Forgot your password" not displaying in login

-- url of the page with the problem -- : www.nerax.org/tickets-on-sale
-- HikaShop version -- : 2.2.3
-- Joomla version -- : 3.2.3
-- PHP version -- : 5.4.25

I hope y'all can help me with problem. I hadn't noticed this until one of my customers reported the issue. When checking out, for any customer that doesn't remember their username or password, there is no recovery option visible.

I can see the "forgot my username" and "forgot my password" options on the Joomla! login, and in an SCLogin module that I have installed, but recovery options are not visible on checkout screen.

Any help in identifying why this wouldn't display is greatly appreciated.

Cheers,
Mike

Thank you for the reply.

I am a bit confused by the answer. Is the answer that these lines can't be displayed, or that I haven't configured something correctly?

I have both a login menu item and a SCLogin login module defined on the site. Both show the lines. If HikaShop is using the Joomla user login menu, shouldn't it display the lines too?

Cheers,
Mike