Issue with Custom Fields and Profile Edit

  • Posts: 363
  • Thank you received: 7
  • Hikashop Business
10 years 2 months ago #172660

-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.3
-- Browser(s) name and version -- : any

Hi,

I have built a couple of custom user fields. These work fine when registering and capture the information needed. When I look in the admin Hikashop->Customers->Users all the information is captured just fine :)

The issue comes when on the front of the site if the user was to login and go to their hikashop cpanel then click on "Edit your account information" the custom fields are shown in an extra space at the bottom "Your Details" however, it doesn't show what the user entered when registered, it just shows default/blank? This could be quite confusing to customers.

Also there are two buttons at the bottom of the form, Submit / Cancel. Cancel doesn't work.

Many thanks!

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
10 years 2 months ago #172666

Hello,
I just tested it on my end and it worked fine, also note that the "Cancel" button is only supposed to refresh your "Edit Profile" page without re-loading/saving the custom field value that you have set.
When you add a value through these custom field and "submit" does it save that new value ?

Please Log in or Create an account to join the conversation.

  • Posts: 363
  • Thank you received: 7
  • Hikashop Business
10 years 2 months ago #172904

Well its not working on my site, you are happy to test it if you like?

The cancel functionality seems very odd to me and not very logical.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
10 years 1 month ago #172963

Hi,

Yes, please provide a user access so that we can see the problem on your website and a backend access so that we can check your settings.
You can do that view our contact form:
www.hikashop.com/support/contact-us.html
Please also provide a link to this thread in your message.

Please Log in or Create an account to join the conversation.

Time to create page: 0.071 seconds
Powered by Kunena Forum