Can't get Hikashop Email systems to work

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  • Hikamarket Multivendor Hikashop Business
10 years 1 month ago #176143

-- url of the page with the problem -- : www.snoozeulooze.co.za
-- HikaShop version -- : 2.3.3
-- Joomla version -- : 3.3.6

Hi

I hope you can help,I have been looking though the forum but can't seem to find a solution.
I can't seem to get Hikashop's email system to work.
This is what I have done

  • I have tried sending a message using joomlas mass mail system, this worked with no problems
  • Under Hikashop->system->main->email I have made sure that the email address is in all the fields
  • Under Hikashop->system->main->order I have made sure that default order status is set to "Created"
  • Under Hikashop->system->Email I have ensures that all are set to published
  • I have created a test email account and created a test user

The problem I am having is that customers don't receive the welcome email with activation link,
They don't receive order created confirmation emails.
I don't receive any email stating that some one has registered.
I don't receive order created emails or request for information or any other emails

Please help me fix this

Last edit: 10 years 1 month ago by SnoozeULooze.co.za.

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  • MODERATOR
10 years 1 month ago #176155

Hi,

This indicates a problem of configuration with the options of the Emails section of the HikaShop configuration.
I would recommend to check them with your hosting company so that they can tell you what to change.
Sometimes the email server doesn't like multiple part emails, sometimes, they don't like to have a name, sometimes they don't like to embed the images, sometimes they want a specific charset or encoding format. That depends on the email server installed for your hosting plan and how it is configured and we don't know that on our end :/

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  • Hikamarket Multivendor Hikashop Business
10 years 4 weeks ago #176921

HI Nicolas

I have contacted my hosting company and I am waiting for them to get back to me.
If it helps at all if I turn on error reporting I get these errors once you click finish on the checkout page

Notice: Undefined property: stdClass::$Payment Received in /home/m4706240/public_html/plugins/hikashop/massaction_order/massaction_order.php on line 83

Notice: Undefined index: value in /home/m4706240/public_html/plugins/hikashop/massaction_order/massaction_order.php on line 83

Could this be related

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  • MODERATOR
10 years 4 weeks ago #176949

Hi,

These notices are not related to the issue. If you want to avoid them, you can just turn off the "mass action order" plugin of Hikashop via the Joomla plugins manager, but you will still not be able to get emails to be sent as the problem comes from the email settings.

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  • Posts: 104
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  • Hikamarket Multivendor Hikashop Business
10 years 2 weeks ago #178122

Hi Nicolas

The people from my hosting company have come back to me and said they have made changes to the back end.
Customers now receive the registration activation email as well as order creation confirmation emails.
I however still do not receive these mails what could cause this.

Thanks

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  • MODERATOR
10 years 2 weeks ago #178212

Hi,

That could be because you use the same email address for the "from" option and the "order administrator notification email address" settings. In that case, the from and the to email addresses of the order admin notification are the same and some email servers do not like that and reject the email. Try to change the "order administrator notification email address" option to another email adddress.

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