required fields registration empty

-- HikaShop version -- : 2.3.4
-- Joomla version -- : 2.5.27
-- PHP version -- : 5.4.31

Hi,

On the site people can fill in a registration form. There are several fields (custom user/address fields).
Most of them are required and just a couple are optional fields.

Most of the time we get the registration fine (in all three languages).

But what's happening sometimes is that we get the registration mail and except for the username, name and email field, all the rest are empty. Even the required custom fields!

Let's start with the registration form. (menu: HikaShop » Registration form)

<tr class="hikashop_registration_name_line">
          <td class="key">
               <label id="namemsg" for="register_name">
                    <?php echo JText::_( 'HIKA_USER_NAME' ); ?>
               </label>
          </td>
               <td>
                    <input type="text" name="data[register][name]" id="register_name" value="<?php echo $this->escape($this->mainUser->get( 'name' ));?>" class="inputbox required" maxlength="50" /> *
               </td>
     </tr>

<tr class="hikashop_registration_required_info_line">
     <td colspan="2" height="40">
          <?php echo JText::_( 'HIKA_REGISTER_REQUIRED' ); ?>
     </td>
</tr>

Hello,
And do you know in which case do you exactly have that issue ?

Hi,

Sadly I don't know how to reproduce this issue or when this happens exactly.
You can see the registrationform here: tinyurl.com/l7gpyr5

I can give admin rights to this url so you can maybe take a look.

Greets

I just tried it by using the "Hikatest" username, did it worked well ? Note that if I can't reproduce your issue I won't be able to help you to solve that issue.

I have the same problem, but I do not have any custom fields.
Also I cannot reproduce this error, it is really random ...

my site : www.ijsbaanleuven.be

BR,
joris

Hello Joris,
Can you give me a link to your SHOP so that I can directly test it on your end ? But note that without a proper way to reproduce the issue I won't be able to understand from where your issue is coming.

www.ijsbaanleuven.be/zomer-patches

Aware of the situation, that's why I already mentioned that I was unable myself to reproduce the problem ...


BR,

Joris

PS Thanks for having a look at it, but it is not a real big issue for us, as we only use SIPS2.0 and I do get the customer email.

Cheers !

Hi,

We were not able to reproduce the issue too, we will give it another try later