user activation

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9 years 10 months ago #184808

-- url of the page with the problem -- : test.aitutakigarden.com
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.4
-- Browser(s) name and version -- : Firefox 34.0
-- Error-message(debug-mod must be tuned on) -- : 418 Unused.

Registering a user with the activation set to none works fine - both using the Jommla login/registration or the Hikashop login.
But if the activation is set to self then the Hikashop login activation fails. (Email is sent OK). However the Joomla login activates correctly and also activates the Hikashop user account. The problem is if the activation is set to self, then the user has to option of using the Jommla login (Which works) or the Hikashop login (which fails)
This is the emailed link...
www.test.aitutakigarden.com/index.php?op...=19&Itemid=172&lang=

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9 years 10 months ago #184838

Hello,

The problem is if the activation is set to self, then the user has to option of using the Jommla login (Which works) or the Hikashop login (which fails)

Can you give us more information about the issue that you are having and about how you configured your checkout ("Hikashop->System->Configuration->Checkout") through some screenshots for example.

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9 years 10 months ago #184863

Thanks for the quick response.
Here are the details and account activation.
Ian :)

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9 years 7 months ago #196300

Hi,

Sorry for this very late reply.
Do you have solved you problem ? If not, you can potentially try to update Joomla and HikaShop on your website.

The issue seemed to be cause by a wrong redirection or something like that, maybe a parameter to check regarding the site live url or something to manage in the .htaccess file.

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9 years 6 months ago #201566

My problem seems to be related. I have self registration enabled and am using the Switched to allow Guest registration.

The process works okay upto the email notification which gets send through but the activation link returns error 418 unused and the new user appears in the user list but remains disabled and unactivated.

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9 years 6 months ago #201584

Could you give a link to the shop so that we could try to reproduce the issue ?
How come do you get an activation email if you're using the guest checkout ? In guest mode, there is no user account created and thus no activation email sent. So I don't see how what you're describing is possible.

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9 years 6 months ago #201652

Hi sure, the URL is www.diywetroom.pigeontech.co.uk/store

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9 years 6 months ago #201753

Hi,

Could you look at your server PHP error log as mentioned on the error page so that we can get the real error message from PHP ?
Because that 418 unused error doesn't give any information on the problem itself besides the fact that there is a problem.

Also, a simple way to circumvent the problem would be to turn off the user activation in the settings of the joomla user manager.

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9 years 6 months ago #201755

The error.php doesn't show anything related to this issue

File Attachment:

File Name: error.txt
File Size:4 KB


Also, if I disable user activation so that the Admin must activate new users, the message saying an activation email has been sent still appears.

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9 years 6 months ago #201792

Hi Nicolas,

I've tracked this problem down to the activation link sent in the email. This is the link that gets emailed to the new user:

www.mydomain.com/index.php ? option=com_hikashop&ctrl=checkout&task=activate&activation=44ffe3f4536c3024bc09fe0d8b8e5311&infos=eyJwYXNzd2QiOiI3OTY4b3B0aW1hMSIsInVzZXJuYW1lIjoiZ2pwdWdoIn0%3D&page=user&id=20&Itemid=104&lang=

If we remove all the text beginning &infos we get a link that actually works:
www.mydomain.com/index.php ? option=com_hikashop&ctrl=checkout&task=activate&activation=44ffe3f4536c3024bc09fe0d8b8e5311

So question is how do I edit the email link?

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9 years 6 months ago #201823

Sorted!

Turns out a 418 unused error relates to a firewall. Adding an exception rule clears the problem. Would be good to fully understand why this is happening though. It only happens on this site running with Hikashop so I think the two must be connected.

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9 years 6 months ago #201833

Hi,

It's good that you found out.
The firewall software you're using should be corrected by default to avoid that problem as the link is just normal. I would recommend to contact your firewall provider so that they can take this into account for a future version of the software. That will avoid the false positive for other users.

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