Hi,
The page "edit your account information" is like you said, a Joomla page and not an HikaShop one.
HikaShop just provide a link to the Joomla page, for the rest, it is just Joomla.
So you might see in that direction ; checking the Joomla plugins (users or system) you got, javascripts errors in the page, etc.
But because it's not an HikaShop page ; we can't do nothing in HikaShop to solve your issue.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.