Tracking Information Display for Customers

-- url of the page with the problem -- : www.ariesgamesandminis.com
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- Browser(s) name and version -- : Google Chrome

Is there a way I can have the user control panel "orders" screen show my customers the tracking information I enter on the back end when I select "shipped" as a status?

Thanks!

When I select shipped from the drop down, a new box opens up...and I put the tracking number there and save.

Am I doing it wrong?

nicolas wrote: Hi,

You can do it like that, but it's not easy to extract it and display it on the order details page of the customer as you'll have to load the history entries of the order with a MySQL query, parse through them for the one with the tracking number and then display it.

This will require developer expertise.

A simpler solution is to create a custom order field via the menu Display>Custom fields so that you can enter it in the backend in the order and have it displayed automatically in the notification email and in the order details page of the customer, and then remove the "fields" view from the "checkout workflow" option of the HikaShop configuration so that the field doesn't appear during the checkout.

No coding involved with this solution but it requires the Business edition.

Thanks Nicolas...

I skimmed over what you were saying, and then I started to do this on the back end following your step by step...but I had some questions. Due to this, I stopped and re-read everything and noticed...you said you can only do this on the "Business" edition of HikaShop.

As dumb as this sounds...you're saying I cannot do this on the Essential's edition? If not...is there any way to get this to work? I've got a lot of customers asking for this information and I always have to email it to them. Paypal does it...but for some reason, they want to see it officially from my shop or on their order listing.

Ah, that's what I thought based on how you wrote that. Unfortunate...but it's something I will have to live with as I cannot justify the Business Edition at this time.

Thank you for the explanation & confirmation Nicolas! It's very much appreciated.