The function of editing member account not work

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9 years 7 hours ago #221729

-- url of the page with the problem -- : www.libelle.com.tw/zack/index.php/compon...yout=edit&Itemid=331
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.5
-- PHP version -- : 5.4.45
-- Browser(s) name and version -- : Chrome

Hello~

When entering member panel , the first option could be used to modify account data.
Whiling clicking the link , it will redirect to a blank white page.
How to fix it?

You can see the picture to know what option is wrong , or checking the url below:
www.libelle.com.tw/zack/index.php/compon...yout=edit&Itemid=331

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8 years 11 months ago #221755

Hello,
Your issue is probably coming from a SEF issue, If you are using a SEF extension, can disable it and try it again so that we can be sure that it's not coming from it ?
Thanks.

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8 years 11 months ago #221885

Hello,

I am trying to close the SEF plugin as attachment.
But the problem is the same.

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8 years 11 months ago #221919

Hi,

In the settings page of the "user account" plugin of HikaShop, that you can access via the Joomla plugins manager, you need to enter the id of a menu item of the type "joomla user profile page" in the "Force menu" setting.

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8 years 11 months ago #222031

Hello,

I have tried to do what you say.
The link will redirect to the profile page , but still blank.

I try to check the html code , it shows below:

</body></body><body

It should be a bug , but I don't have any clue.
You have any idea?

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8 years 11 months ago #222123

Hi,

The solution is the one I gave.

In the settings page of the "user account" plugin of HikaShop, that you can access via the Joomla plugins manager, you need to enter the id of a menu item of the type "joomla user profile page" in the "Force menu" setting.
You should enter 331 in there.

It will work if you do that. I checked your website and I can see that you still have nothing in that setting of the plugin.

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8 years 11 months ago #222146

Hi,

I finally find the problem. It is the problem of K2 setting.
I disable the k2 member setting and problem is gone.
Anyway,thanks for help.

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