Abandon cart email to the customers

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8 years 6 months ago #238963

-- HikaShop version -- : HikaShop Business 2.3.5
-- Joomla version -- : 3.4.8
-- PHP version -- : 5
-- Browser(s) name and version -- : firefox

Hi,

How we can setup Abandon cart with a reminder email to the customers. We have checked Acymailing method, but that is only sending a notification about cart. We want to send an email to customer (logged in) if they have added items in cart but not purchased, in this case we want to send an email with the cart products and some discount coupon.

Our motive is to send email to the customer with their cart information (products added) and an incentive/discount to buy those products.

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8 years 6 months ago #238987

Hi,

As you say, there is this method with AcyMailing:
www.acyba.com/acymailing/388-automatic-r...s-with-hikashop.html
But that's for unpaid orders. For carts, there is nothing in place.
The mass actions system we have in HikaShop can also be used to send emails for unpaid orders, but nothing for the carts that have not been converted to orders.
Thus it would require development.
If you're a developer, you can do it by creating a plugin of the group hikashop and implement the onHikaCronTrigger (as explained in our developer documentation), and in there, run a MySQL query to load the carts that are linked to customers and modified more than X days ago while no orders being created by the customer in the mean time. And finally, send an email to each user with the content that you want.

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7 years 11 months ago #256461

Nicolas & team - are you aware of anyone who has already built this type of Abandon Cart plugin for HikaShop yet? We don't want to re-invent it if someone has already finished developing this.

~ Deb Cinkus, CEO

Polished Geek: more with monday․com
eCommerce Business Process Automation Experts

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7 years 11 months ago #256472

I don't think anyone have created such plugin. As Nicolas suggested there is an integration available with AcyMailing but that is not exactly what abandon cart do. Please feel free to develop and kindly update on this thread :)

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7 years 11 months ago #256491

Hi,

There is also this solution: www.nordmograph.com/extensions/index.php...egory_id=4&Itemid=58
But like with the AcyMailing integration, it's only for unconfirmed orders, not carts.

So I don't know any ready-made solution to have notifications for carts. It you develop it, I'm sure it will be used by many.

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7 years 11 months ago #256530

Thanks for the quick feedback.

What we need most is a true abandoned cart email campaign solution, but we're also looking at creating a more robust eCommerce marketing integration for our HikaShop clients. While quite a bit of this can be achieved with plugins and AcyMailing, Polished Geek is exploring other integration options as well.

For example, we want to be able to send smart automation emails for eCommerce marketing, rather than just managed lists. As in "If a client has visited the site in the last 30 days AND has watched a product promo video AND previously bought product A, add them to this email campaign until they purchase product B".

Integrations we are evaluating for integration with HikaShop are:
- Drip - www.drip.co/
- Mautic - mautic.com/
- Klaviyo - www.klaviyo.com/ (industry leader for eCommerce specific marketing)
- Deeper integration with Intercom (we already have several clients using custom Intercom integration through Polished Geek and could expand this even further) - www.intercom.com/

I'd love to hear some feedback from HikaShop shop owners and marketing support specialists on which one(s) of the above are of most interest.

~ Deb Cinkus, CEO

Polished Geek: more with monday․com
eCommerce Business Process Automation Experts
Last edit: 7 years 11 months ago by PolishedGeek. Reason: added Intercom link

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7 years 5 months ago #270962

Intercom Integration is such a good idea i want it if it's finished i'd like to purchase it !

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