New users not receiving activation email

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.2

When I go to checkout and register as a new user I do not receive an activation email, the user shows as being registered in joomla please can you help I need to launch this site today

Hi,

That's a Joomla function, and not related to HikaShop.
So, it depends entirely on your setting for the option "New User Account Activation" in the Joomla backend -> Users -> Manage -> button Options.

I've checked through the user settings, everything is set for registration, I can also see a new user registered:

test_hikashop test_hikashop

Maybe there's some confusion what we're talking about, and some more precise information would be helpful.

So, assuming we are talking about an email to a newly registered user (not to the admin), which exact email are you referring to?
- "Activation email" would be the one sending the user an activation link for confirmation of registration. It would require the mentioned Joomla option to be set to "Self".
- Or do you mean the "User account" email confirming successful registration?

1. Which HikaShop edition are you using? (Only if Business: is the "User account" email enabled?)
2. HikaShop uses the Joomla email system. Are other Joomla or HikaShop emails being sent and received? If not:
2. Are your mail settings all correct in both Joomla and HikaShop?
3. Are the email addresses in settings valid ones, also for use on your hosting server?

- "Activation email" would be the one sending the user an activation link for confirmation of registration. It would require the mentioned Joomla option to be set to "Self". - the activation email is not being sent, the setting is set to self

1. Which HikaShop edition are you using? (Only if Business: is the "User account" email enabled?) Hika Essential is installed, does this mean users cannot register unless Business is installed?
2. HikaShop uses the Joomla email system. Are other Joomla or HikaShop emails being sent and received? - no other emails are being used
2. Are your mail settings all correct in both Joomla and HikaShop? yes
3. Are the email addresses in settings valid ones, also for use on your hosting server? yes

0. With setting at "Self", are you sure that newly registered users are both enabled and activated? This should be impossible without the activation email and the user using the activation link in the email...

1. No, registration is possible in all editions, of course. Only, in Business you have access to "Emails" management incl enabling/disabling of individual mails. But obviously not relevant for you in Essential.
2. I didn't ask if other emails are "used", but if they are being "sent". Have Joomla or HikaShop sending some other email, e.g. order creation notification or else - does it work?

4. Have a link to your site? (If already posted but hidden, I can't see. Eventually PM to me.)

P.S.: Just use the numbers, no need to copy my question again. (Sorry for 2x number 2 before!)

0. the email is not being received by the new user with the activation link
2. until I can register an account I can't place an order to see if the email confirmation is received
4. will PM, thank you

0. I seriously doubt the option "New User Account Activation" is set to "Self" at the time of this writing. I registered in checkout, and I was immediately registered, activated, logged in and able to continue. So, no activation email to be expected.

2. Registration is not a problem, works perfectly fine without hinderance in checkout. No other registration form I can find on your site, so no way of testing other ways. (You should probably create a menu item for Joomla or HikaShop registration at least for testing purposes.)

Your Joomla template does not display system messages. Proof: there's seemingly no shipping method configured, so I can't proceed in checkout, and the usual error message in this case is not shown. So, error messages in case of emails failing to be sent are not shown, either.

Like with registration, there seems also no other way on the site for me to test general mail functionality, such as a Joomla contact form or else. It could well be that the hosting server refuses "email relay" if you use emails of a different domain than the domain in use with the host.

Sorry, but under all these conditions there's no more one can say from the distance.

Bottom line: You need to verify and possibly adjust/correct your settings for Joomla and HikaShop. You should see that your Joomla template displays system messages (check with your template provider); meanwhile you may check the various logs for errors. And you should test Joomla (and HikaShop) registration and emails with native on-board functionalities/menu items to be able to verify they are working.