Hikashop Contact Form Not Working/Sending Emails

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6 years 10 months ago #285518

-- url of the page with the problem -- : hencmode.com/contact
-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.8.3
-- PHP version -- : 7.1.11
-- Browser(s) name and version -- : Firefox

I have set up the mail delivery system for Joomla and have received confirmation of test email to confirm that it is working.

I have set up the Hikashop contact form in Configuration->Main->Emails

I can fill in the details on the contact form, but whenever I click ok to send, the page reloads, but I do not get a confirmation message, and I do not receive any emails to my inbox.

What could be causing this?

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6 years 10 months ago #285541

Hi,

Your link doesn't work:
monosnap.com/file/Qf63lDGEFg3yMzt4U9yaDfRIIwtMlT

First, switch to the default template of Joomla and see if you get an error message (or if it works). The contact form of HikaShop not working could come from a javascript error on the page (often coming from a conflict between javascript libraries, like the one in the template). Also, some template can not display error messages which could explain why you wouldn't get any message when submitting the contact form.
Also, go in the menu Customers>Emails history and check whether the email is logged there. If yes, then the email was sent by HikaShop. It could rejected by your email server for several reasons, the most likely being flagged as spam.
You can check the spammability of your emails with www.mail-tester.com/

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6 years 10 months ago #285599

Sorry, I provided the wrong URl, here is the correct one:

henchmode.com/index.php/contact

I tried reverting to the default template, but the emails still do not send, and I am not getting any error messages.

I have checked Customers>Emails, but there is no "Emails" option to select.

I tested my SPAM rating and it is coming back OK.

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6 years 10 months ago #285601

Hi,

I see what is the problem.
The contact form system is only available in HikaShop Essential and HikaShop Business but you're using HikaShop Starter.
With the commercial editions you have a setting "Display a contact button on the product page" that you need to activate in the HikaShop configuration to be able to use the contact form.

The following user(s) said Thank You: jimphillips

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6 years 10 months ago #285664

That's strange, The Hikashop Starter Contact Form is working fine on another installation that I have.

That's no problem, I have just switched over to the standard Joomla contact form.

Thanks for your help.

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