Sending reminder emails a couple days after a customer order status is shipped

Hello,
I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this?

I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review.

It would also be great to do a similar thing with an abandoned cart.

Thanks

How do you create a new email for this and also would I still beable to call in the customer and product details into the email?

Its great that is displays all the product details however is there away to make them linkable to that product page? I want the customer to receive the email and then beable to click on the product which directs them to the product on the website so they can review it?

I have also tried setting up the mass action however I am not sure if I followed your instruction correctly. For action I am unable to select a new order status 'productreview' I created. and where do I select the delay as I want it to email out 5 days after a order is shipped.

I have attached the settings

Thanks

Hello,

There's actually no option to do it, so the solution will be to directly edit the preload files of your emails trough the "D:\Programmes\wamp\www\Hikashop3.0\media\com_hikashop\mail" folder.

Best regards,
Mohamed Thelji.

Hello Thanks but what would I use to call in the link to that product item?

I also mentioned about the mass action in my last post. Can you help me set this up? I have took a screen shot of my settings.

Hello,

You'll just have to edit the code of the preload file of your email which will require development skills, and change the value that will be added on that PHP variable :

$cartProduct['PRODUCT_NAME']

Thanks can you also help me with the setup of the mass action I have put all the details in my previous posts above.

Hello,
I have updated Hikashop to the latest 3.5.0 version now and the order status is letting me select my custom made one.

I have now added the order_modified fiter as '< 432000' you suggested.

What did you mean about the order status in the filter I did not understand? Is what I am using 'order_status = productreview' correct?

I am looking at mass action and I am wondering how will it know that when a order status is set to 'Shipped' that 5 days later it will change the the order status to 'Review' and send out an email?
There is nothing on there about when the order status is set to Shipped?

That is working great thanks I have tested it at 1 seconds and it process correctly.

The only issue is I have created a separate email for the Review order status and altered the php on order_status_notification.productreview.preload.php so the product name links back to the product so the customer can review it.

However if I manually change the order status in the backend of hikashop to 'Review' and then set to notify customer this product link I added appears in the email. But if I process the mass action I have just setup which changes the order status to review the email the customer receives doesn't have the changes I made to the preload.php file. This means the link is missing.

Is it using a different email and I can I get it to use my new mail I setup?

Thanks Phil

Hello in the com_hikashop > mail folder I have only duplicated the order_status_notification do I also need to do the same with order_notifcation too?

UPDATE
I have also altered the order_notification but still the same outcome.
I know you said its not but I have made changes to the HTML of the the order_status_notification and it is definitely does not coming through on the email when processing the mass action. Is has got to be reading from a different email template or ignoring my productreview.preload.php override.

UPDATE
I have been testing to see why it is not reading from my override and have discovered that the emails that I have edited in the backend for order status are for some reason overriding the productreview override.
Is there a way to override my edited change too, as the changes which have been made are the logo and footer text which is required for all outgoing emailers to customers.

Hello,

As Nicolas said, you'll just have to duplicate files of the "order status notification" email and use that kind of file name for your productreview email :
- productreview.preload.php (which will load displaying information)
- productreview.html.php (which will display loaded information)
- productreview.text.php


Note that you'll probably have to alter the code of the preload and html files according to your needs.

Best regards,
Mohamed Thelji.

Hello I have already done this. I have already duplicated these files and named them as so.

If you read my explanation above the backend "order status notification" as been edited and is ence also overriding my productreview.preload.php, productreview.html.php and productreview.txt.php files.

Hello to reiterate what is happening.
I have created a productreview email override for the review status, which when the status is changed manually and I toggle on the send email. You receive the correct email (the 2nd attachment below).

However when I process the mass action to change the status from shipped to review. It sends a different email (not my override email). This is in the 1st attachment below.

Now why is the mass action not using my productreview email override?

Thanks

Hello,
Something is not working correctly then as that is exactly what I have done. I have attached a screen shot of the copied email file renamed to the name of the review status.

I have also screenshot the main options of the review status settings.

Is there something I am missing?
What settings are you using for the mass action in order for it to work?

Thanks Phil