Sending reminder emails a couple days after a customer order status is shipped

Hello I am sorry it really is not working?

I have attached proof of my file changes and mass action settings and I am still not receiving my modified email through the processing of the mass action.
I reiterate again it is working fine if I manually notify the customer when changing the order status manually.

What could be causing this not to work for me but it will for you?

Would it be possible for you to take a look for yourself in the backend and try and get this sorted, its been many weeks now and I have still not got this working for my client.

Thanks

I have sent over the details to you. Hope you can get it resolved.

Thanks

Thank you so much I have made all the alterations and it submits the correct email now when processing Thanks you!

Now If I add some settings to the the mass action to send this review email 5 days after purchase. Do I need to setup a cron job to automatically process it?

I have attached my mass action setup.

Thanks

Hello,

You'll just have to configure your Cron via "Hikashop->System->Configuration->Cron" using the "Minimum delay between two cron tasks" option so that it will at least launch your Cron every 5 day.

Also, setting the "Triggers" option of your Mass action to "Every days" should do the job.

Excellent thanks. I will get that setup and see how it goes. Thanks for all your help again.

Hello, to carry on from this post. I have been moving the settings over to the live site however when I process an email I receive the email but the images and the customers details are coming through unfilled. What would be causing this?

I have attached an example of the email below.

Hello,
Oh right. I am not sure why or how it has fixed itself then. I have ran a test this morning and it seems to be calling in all the customer details now.

Thanks

Thanks Hikashop for developing a reminder plugin!

www.hikashop.com/marketplace/product/241-reminder-plugin.html

Kind regards,
Lumiga