Registered Users able to edit a "created order", help please

-- HikaShop version -- : 3.5.1
-- Joomla version -- : 3.8.11

Ok so the user has created an order, but not completed it. So it is "created" as far as Hikashop is concerned.

How do we allow the user to log back in at some future date to edit that order?

In the users portal it shows a history of the orders themselves, but no ability to allow them to step back into an existing order to "edit" it and complete / pay for it.

Our site is configured BTW to have new users register into Hikashop directly not Joomla.


Thank you in advance for any assistance with this one. We have looked and can't find the result needed.

Hello,

It's possible to pay orders later, but there is no option to edit created orders as created order can only be paid/refunded. So your customers will be free to create a new order if the first one wasn't what they were looking for.

Best regards,
Mohamed Thelji.

Sorry Mohamed,

Your answer is very clear, thanks, but ..... Is there another state that could be created to allow a customer to login select the items they want into a cart maybe even, then log out. To return at a later date to then "edit" the order before "progressing" it along the status order?

It seems extremely limiting not to be able to offer customers the function, to come back and edit an order, before they commit to paying for it.

If the answer is still no, I understand. Just wanted to make sure.

In the Configuration section for Orders is an option to allow Re Order (Hikashop>>Configuration>>Main>>Orders>>Allow Customer to Re Order

If you have this turned on the customer will be shown a Re Order button in their control panel, Orders section.

The newly created order can then be edited and items added or removed as the customer likes

I'll try to be more clear. Both assume that they are either items in the cart or previous orders accessible to the customer.
I now understand that the customer can return for the period of time defined in Hikashop to hi / her cart. Edit the number of items and ad more if desired all good. Got that bit, thanks.

I was more trying to allow a customer to:
1. Return to a previous order, who's status is "created". And allow them to edit not only the quantities but also the items defined in that existing created order.

Additionally:
2. I would love to enable the customer to set a "re-order" time period on any existing order so the system would automatically auto generate orders on a time scale set by the customers. For example: Weekly, fortnightly, monthly, quarterly, six months or once a year.

One more if I may. Where does a customer go to, or what must we turn on, to allow them to rename orders in their portal? (Ours currently show "No Name" and I can not for the life of me, find where I can turn on something that allows the customer to change that name. Might be a template thing perhaps....?

Thank you in advance.

Thanks for those answers folks. Don't have to like the answers but at least answers I have.

I did also additionally ask this question also:

"One more if I may. Where does a customer go to, or what must we turn on, to allow them to rename orders in their portal? (Ours currently show "No Name" and I can not for the life of me, find where I can turn on something that allows the customer to change that name. Might be a template thing perhaps....?"

Any takers on this aspect of the questions asked?