Scheduling email followups to customers

  • Posts: 268
  • Thank you received: 7
  • Hikamarket Frontedition Hikamarket Multivendor Hikaserial Standard Hikashop Business
5 years 11 months ago #301575

-- url of the page with the problem -- : mainethread.com
-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.9.1
-- PHP version -- : 7.2
-- Browser(s) name and version -- : Firefox 63.0.3

Does anyone know of a way to schedule automatic followups to customers that have placed an order. I'd like to send emails to them asking them to review products that they've ordered 30 days after purchasing.

I was using an extension by Yireo, but they are no longer supporting their extensions.

Thoughts?

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
5 years 11 months ago #301581

Hi,

With the mass action system in HikaShop you can send a simple email to the customers after a certain time after their order.
www.hikashop.com/support/documentation/167-massaction-form.html
For a more powerful solution, you can use AcyMailing. Our integration with AcyMailing adds filters to AcyMailing's mass action system to be able to send an AcyMailing email to the customers after a certain time after their order.

On a similar note we also have a plugin to send an email to the customer when they couldn't finish their order which is also a great way to follow up with them when a problem occurred:
www.hikashop.com/marketplace/product/241-reminder-plugin.html

Please Log in or Create an account to join the conversation.

Time to create page: 0.052 seconds
Powered by Kunena Forum