hotmail account not receiving emails

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5 years 6 months ago #306155

-- url of the page with the problem -- : www.dannyabrahamsart.com
-- HikaShop version -- : 4.0.3

Hi,

I have a problem with notifications about payments and created orders. It is send to every email except hotmail.com I have tried to change every possible setting one by one and it doesn't make any difference. The joomla is also working fine, I've been trying settings as PHP and currently I am on SMTP. All settings for SMTP has been confirmed with host-admin.

The problem is affecting ONLY hotmail.com. Any suggestion?

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5 years 6 months ago #306162

Hi,

Having issues sending emails to hotmail addresses is common.
First you need to check the spamminess of your emails. You can use www.mail-tester.com/ for that. It will tell you if everything is correct with your email setup.
If everything there is correct, then I would recommend following the different solutions proposed here:
forums.cpanel.net/threads/cannot-send-em...ail-accounts.619687/
Here are the solutions, with some more explanations:
- check the log of the SMTP server to get the error message as why hotmail refused the email (you might need to ask your hosting for that)
- enrolling in Microsoft's JMRP/SNDS
- check that emails comply with hotmail's policy: postmaster.live.com/mail/policies.aspx
- contact hotmail's support: go.microsoft.com/fwlink/?LinkID=614866
- use another email SMTP sending service than your hosting's. For example there is elasticemail.com/

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