Reminder Plugin Emailing Wrong Users

Hello,

Can you provide your Reminder plugin settings screenshot ? Did you have a lot of returns about this issue ?...
Does this user references are different or specific from other ? User group (Guest, registered and so on...)

Awaiting news from you to be able to progress on your subject.
Regards

Hi,

The emails that are sent by the plugin will be logged in the Customers>Emails history menu.
Can you confirm that you find these emails there ? And can you confirm that the recipient email address there is wrong ?
If so, could you provide a backend access along with the information of an example where it was sent to the wrong person so that we can check on the situation ?
If so, please provide the necessary information via our contact form:
www.hikashop.com/support/contact-us.html

Hi,

What is displayed in the email history is what HikaShop sends to the email server of your hosting.
Possibly, another plugin could cut in and change the email address in between, but I've never seen such plugin developed.
So unless you have some kind of custom plugin developed on your end for that purpose, the only other reason would be the configuration of your hosting email server with redirects in place.
But I don't see why you would do that for users of your website ?
So since we now know the email is fine in HikaShop, you should check with your hosting provider to check the log of the email server for that same email. That will allow you to know what was sent to who, for sure.
After the email goes through your email server, it ends up on the email server of the recipient, so it's not your problem anymore.

Hi,

Do you have other extensions linked to email sending ?
For example, I know that AcyMailing can (could ?) override emails sent by HikaShop.

Or maybe it comes from some automated setting in sendinblue ?
For example:
help.sendinblue.com/hc/en-us/articles/21...-sent-via-Automation
You could try using another email sending system. If it works fine with it, it would confirm that the issue is with something in sendinblue.

Hi,

I would recommend you to contact the tech support of sendinblue.
Provide them a copy of the email information in the HikaShop email history and tell them that this information is the log from the software you're using to send the email, but that the email was received by another email address (and give them information about that). Ask them to check on their end what it could be.
That way, they should be able to tell you if the issue is related to some configuration in your sendinblue account or if it's something on your website.

Another thing you can try is to add the code:

if(in_array($mail->mail_name, array('cart_reminder','order_reminder'))) {
hikashop_writeToLog($this->mailer);
return true;
}

$result = $this->mailer->Send();

Hi,

That sure is not helpful.
Would you be able to send the emails of your website from another email sending service, even temporarily ?
Sendgrid for example offers 100 emails sending for free and Elasticemail costs a few dollars to test it for a few days with thousands of emails.
If you have the same problem with that other service, it would mean that the problem is not with sendinblue but something on your website. But if you don't, then it would mean that the issue is something on sendinblue's end.

Hi,

So you mean there are several "to" email addresses in the email ?
I'm not sure what it could be.
I've made a new version of the reminder plugin with added security (flush the mailer object before sending the email and check that the user exists before trying to send an email). Maybe it will help ?
Normally, the subject of the email should contain the name and email of the user and thus if you see it there, the check on whether the user exists is probably useless.
But it's worth giving it a try. Download again the plugin on our website and install it on yours to get these modifications.

Hi,

Ok.
So can you check the email history for that email ? do you see the email once there or several times (one for each email address) ?
If you see it several times, it would mean that the issue is when the email is being generated. So either in the plugin, or in some customization or plugin processing the email.
If you see it only once, with the correct email address, it means that the plugin and the email generation as working properly and that the issue is later, when the email is being sent, and thus, no matter what I would change in the plugin, it wouldn't solve the problem as the problem is not in the plugin.

Hi,

Well, before switching completely, I would recommend to do a test as I told you in a previous message:
www.hikashop.com/forum/customers/901539-...ng-users.html#327749
There I've mentioned both Elasticemail and Sendgrid, which are the ones I would recommend if you wanted to switch.
It's then a matter of prices as both are good solutions to sending emails from a Joomla / HikaShop website