Issues with user login

Hi,

I didn't see anywhere to be able to create a user account on your website. And thus, I'm unable to reproduce the issue.
Could you provide a test user account so that we could look at the situation ?

Hi,

So it's probably linked to the way the login is done.
HikaShop has a plugin called "HikaShop user synchronization plugin". This plugin implements the onAfterStoreUser / onUserAfterSave triggers of Joomla in order to add the user to the hikashop_user table in the database and link the new entry with the corresponding entry in the users table of Joomla.
Then, when a user access something related to HikaShop, HikaShop will look into the hikashop_user table for the user record corresponding to the current Joomla user if any. That's how it will know if the user is logged in or not.
So what you're describing indicates that HikaShop might not find the entry in the hikashop_user table in the database. And since you're saying you're using some special SSO system for the login it's probably linked to that.
I would recommend you to check the tables users and hikashop_user in the database via your PHPMyAdmin to check if you have the entries for the currently logged in user. If you don't that explains why HikaShop doesn't see the user as logged in.

Hi,

And does the "user_cms_id" column of that entry contain the id of the user entry in the users table of Joomla ?
That's necessary to link the user entry in hikashop and the user entry in joomla.

Hi,

So which SSO extension are you using ? did you try contacting their support too ?
And if you use a normal, non SSO user to login, does it work properly ?