Problem configuring and adding categories

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13 years 3 months ago #22067

Hello, I've just installed HikaShop Starter 1.5.2, for Joomla 1.7.0 for evaluation purposes.

I've noticed that I cannot save any new configuration settings or add categories. If I click on 'New' nothing happens except for a # sign appearing in the url. Is this a bug or is it something to do with it being the free version?

Many thanks.

PS - Apart from not being able to use it yet, Hikashop does look very good :-)

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13 years 3 months ago #22077

Hi,

The Starter edition is fully functional. No one reported such problem with 1.7 so far and it works ok on our end. Could you give more information on the problem ? Do you have also the problem when creating a product ?
Did you installed "system" plugins on joomla 1.7 ? If you turn on the debug mode of the configuration of joomla and try again, do you get error messages ?

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13 years 3 months ago #22094

Yes I have the same problem with creating a product - clicking save, save and close or cancel doesn't do anything apart from add a # sign in the url.

There appears to be 1 Hikashop system plugin installed 'HikaShop user synchronization plugin' and this is enabled. I couldn't see any error messages in debug mode - but there again I wouldn't really know what to look for :-)

Regards

Last edit: 13 years 3 months ago by geti. Reason: typo

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13 years 3 months ago #22104

Could you give us an access to the back end of your website so that we can have a look at the problem ?

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13 years 3 months ago #22105

yes that's fine - I'll set you up. How would you like me to get the details to you?

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13 years 3 months ago #22108

You can either PM me our use our contact form. Please give a link to that thread in your message so that we know why you're giving us an access to your website :)

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13 years 3 months ago #22112

Details sent as requested.

Regards,

Alan

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13 years 3 months ago #22156

It seems to be a problem with the javascript of joomla 1.7 for the submitbutton function.

Could you edit the file administrator/components/com_hikashop/views/product/tmpl/listing.php via FTP and change the line:
<form action="index.php?option=<?php echo HIKASHOP_COMPONENT ?>&ctrl=product" method="post" name="adminForm">

to:
<form action="index.php?option=<?php echo HIKASHOP_COMPONENT ?>&ctrl=product" method="post" name="adminForm" id="adminForm">

Then, try again to create a new product. Do you now see the interface of the product edition screen ?

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13 years 3 months ago #22162

I've made the change but it doesn't appear to have done anything yet :-(

Last edit: 13 years 3 months ago by geti.

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13 years 3 months ago #22163

Would it be possible to have a FTP access in order to directly debug the problem ?

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13 years 3 months ago #22164

Yes - I'll send you details

Thanks for your help

Regards Alan

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13 years 3 months ago #22168

Thanks. We got them. We'll look at the problem tomorrow as it's getting late over here.

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13 years 3 months ago #22169

The night is young! - it's only 11:10pm here :-)

Have a good night

Regards,

Alan

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13 years 3 months ago #22206

The problem comes from the code

Joomla.submitform = function(task, form) {
    if (typeof(form) === 'undefined') {
        form = document.getElementById('adminForm');
    }
    if (typeof(task) !== 'undefined') {
        form.task.value = task;
    }
of the file media/system/js/core.js which throws the error below when clicking on a button :
core.js:24Uncaught TypeError: Cannot read property 'task' of null

But on our version of Joomla 1.7.0 (the official that we downloaded from joomla.org after the release) on which we tested HikaShop, we don't have that problem, simply because we don't have the same code in that file.
We actually have the code:
Joomla.submitform=function(a,b){if(typeof b==="undefined"&&(b=document.getElementById("adminForm"),!b))b=document.adminForm;if(typeof a!=="undefined")b.task.value=a;
So there are three possibilities here:
1. You installed an extension which changed that file
2. You changed that file yourself
3. You use a version 1.7.0 which is not the final version

If you use the original core.js file of the currently released 1.7.0 package instead of your current core.js file, that will solve the problem.

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13 years 3 months ago #22227

Thank you Nicolas it seems to be working now, I've just spent the last hour pressing buttons and seeing what they do - I think I'd better have a look at the documentation for how to use it now :-)

Regards,

Alan

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13 years 3 months ago #22255

I've resisted looking at the documentation so far in true 'man' style but one thing I've noticed that, I don't know if it has any relationship to the original problem, is that on the product I've added in 'Plain Titanium Rings' category, when I open the exploded view of the product and then close it again, it closes Hikashop and returns to the homepage. I haven't noticed a setting that makes it do this - is this normal?

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13 years 3 months ago #22268

I'm not following you. Could you do some screenshots of the problem ?

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13 years 3 months ago #22281

Certainly:

Click on product image to expand it:

Attachments:

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13 years 3 months ago #22282

then when you click on the cross to close the expanded image, the screen reverts back to the homepage:

Attachments:

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13 years 3 months ago #22283

Mmm. That sounds like a problem with the modal library of joomla 1.7.
We tried to reproduce the problem on Joomla 1.7 on our end but it works properly so maybe you have a conflict with something else installed on your website. Or maybe it's related to your browser ? Did you try with other browsers ? Could you give a link to that page so that we can try ?

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