end date is not getting auto renewal

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3 years 9 months ago #329045

-- HikaShop version -- : 4.4.0
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.3

Hi,

Two days plan is created. once plan is expire, plan is getting auto renewal but subscription end date is not. please refer the screenshot and help me to find solution.

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3 years 9 months ago #329071

Hello,

You do not authorize the subscription to be renewed before or after the expiration.
You need, at least, to authorize the renewal before the expiration (1 day).
Afterwards, to be renewed, you need a recurring plugin.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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3 years 9 months ago #329085

Thanks for your reply.

Still we are not clear this points.

We need an auto authorize once subscription comes to due date. We have change setting please refer screenshot.

And our doubt is Who need to be authorize the subscription?? How authorize process will be work? Please explain.

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3 years 9 months ago #329142

Hello,

I'm sorry but it's very complicate to understand your messages and at the end, what you want to do.
I don't know what is your "auto authorize" or what concept you have in mind.

Before going further, would it be possible to have some details regarding your website (who is registered for your HikaSubscription licence) ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 11
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3 years 9 months ago #329227

Sorry for bad English.

Can the status and the end date be change, at the time of subscription gets auto renewal, Currently its not happening, could be it doing anything with the settings?

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  • Posts: 26158
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  • MODERATOR
3 years 9 months ago #329262

Hello,

Before going further, would it be possible to have some details regarding your website (who is registered for your HikaSubscription licence) ?

Afterwards, to be renewed, you need a recurring plugin.


Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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