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Wrong tax - doesn't take coupon into account.
4 years 10 months ago #337590
by Marcin71
Wrong tax - doesn't take coupon into account. was created by Marcin71
Hi
There seems to be a bug introduced most likely in one of the latest update. Tax is showing wrong in Base tax field. Tax there should be after discount, but it is showing before discount. Total is correct.
The same info is in customer's email.
Please let me know if this is settings issue or bug. I assume is a bug as we didn't change anything.
There seems to be a bug introduced most likely in one of the latest update. Tax is showing wrong in Base tax field. Tax there should be after discount, but it is showing before discount. Total is correct.
The same info is in customer's email.
Please let me know if this is settings issue or bug. I assume is a bug as we didn't change anything.
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4 years 10 months ago #337592
by nicolas
Replied by nicolas on topic Wrong tax - doesn't take coupon into account.
Hi,
I suppose it's a setting issue. In the coupon settings, you can select if you have automatic or manual taxes. And if it's manual, you can select which tax category to use for the tax rules applied on the discount amount.
So first, check that it's set to automatic taxes.
Then, in the HikaShop configuration, you have an "apply coupon" setting with the values "before taxes" and "after taxes". You might need to switch that setting.
Finally, in old versions of HikaShop we had a tax override plugin. If you have that plugin activated, make sure you deactivate it as it can cause issues with the tax calculations, especially with coupons. In fact, you can even uninstall it.
I suppose it's a setting issue. In the coupon settings, you can select if you have automatic or manual taxes. And if it's manual, you can select which tax category to use for the tax rules applied on the discount amount.
So first, check that it's set to automatic taxes.
Then, in the HikaShop configuration, you have an "apply coupon" setting with the values "before taxes" and "after taxes". You might need to switch that setting.
Finally, in old versions of HikaShop we had a tax override plugin. If you have that plugin activated, make sure you deactivate it as it can cause issues with the tax calculations, especially with coupons. In fact, you can even uninstall it.
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4 years 10 months ago #337610
by Marcin71
Replied by Marcin71 on topic Wrong tax - doesn't take coupon into account.
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4 years 10 months ago #337611
by nicolas
Replied by nicolas on topic Wrong tax - doesn't take coupon into account.
Hi,
I think the issue is wih the "apply coupon" setting. I think you should change it so that taxes are taken into account when the coupon is calculated and added to the cart.
I think the issue is wih the "apply coupon" setting. I think you should change it so that taxes are taken into account when the coupon is calculated and added to the cart.
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4 years 10 months ago #337629
by Marcin71
Replied by Marcin71 on topic Wrong tax - doesn't take coupon into account.
Ok, that did the trick. Now is showing correctly.
Thanks Nicolas
Thanks Nicolas
The following user(s) said Thank You: Philip
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