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-- Browser(s) name and version -- : Firefox 48.02
When an item is added to the cart, the customer may often want to go back to the associated product detail screen and see the product as it was when added to the cart - variants, options, custom fields as they were when added to the cart.
At present, clicking on an item in the cart will display the associated product page and select the proper variant, but will not restore options selected, nor the content of custom fields.
Restoring the complete product detail as it appears in the cart is important for two reasons that come to mind, perhaps others.
The first is that the customer may be reviewing their selections prior to checkout - the current implementation will likely be the source of customer confusion. When clicking on the item in the cart, seeing the product detail / configuration that doesn't match what was added to the cart isn't ideal: "That's not what I ordered is it?"
The second is more a matter of convenience when the customer is purchasing multiple similar items. We offer custom printing where the customer must submit artwork for each line item in the cart. Some of the products are relatively complex with as many as 20 custom fields to prompt for various trim and fabrication options. Using vinyl banners as an example, they may want to order 10 banners at the same size and with similar trim options, each with a different design (requiring a unique line item in the cart for art submission). At present, they must interact with those 20 custom fields 10 times - a process that is prone to error and unnecessarily time consuming. We don't want to alienate customers that commonly make this type of volume order. If they find the process unnecessarily time consuming and prone to error, they won't bother, or may not come back to our site after going through it once.
Ideally the customer would be able to make the selections once, add the item to the cart with the first design / artwork, then click on the item in the cart to review...and add another (changing only those things that vary between banners).