Resend order confirmations as bulk

  • Posts: 31
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  • Hikashop Business
1 year 2 weeks ago #356451

-- HikaShop version -- : 5.0.0
-- Joomla version -- : 4.4.0
-- PHP version -- : 8.2

After a failure of a server the confirmation mails weren't send to customer and the webshop owner (admin). Almost 200 orders had to be resend. The quickest way is opening Email History and select every mail and resend it. It would have saved a lot of time it this was a bulk task.
Wouldn't this be a nice feature?

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  • MODERATOR
1 year 2 weeks ago #356453

Hi,

Thanks for your feedback.
Unfortunately, this won't be possible.
HikaShop has no email queue system, which means that if we were to implement that capability, we would have to send all the selected emails at once. However, hosting servers usually block the sending of too many emails at once, in order to reduce spam.
That's why email extensions like AcyMailing have a queue system to spread the sending of the emails over time as to not get flagged.
Moreover, email servers usually have an internal queue to process the emails. So normally, if there is a problem on the server, the emails are still queued on the email server and they can be sent by the email server when it gets back online. So most of the times, resending a lot of emails shouldn't be necessary.

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