Filter by Size/Characteristic not working

Hi,
I've recently set up the filtering system and have included a 'Sort by Size' option.

But the filter does not seem to be filtering through the sizes and instead just shows up all of the products with all of the sizes... e.g. I select size 9, but it displays products which don't have size 9 in stock?

See set-up screenshot attachment below.

Here's the domain name:https://www.elevateyoursole.co.uk/women-s-shoes/


Please help

Hi there,

Which version of Hikashop are you using? Could you try to update to the very last version (2.3.0) by downloading it on our website? It might solve the problem. Also could enable the debug mode so we'll be able to take a look at the SQL queries and see if there is something wrong?

Hi,
I'm using the latest version of Hikashop (2.2.3).

I'm wondering whether it has something to do with the fact that the sizes which are not available within the products are selected as unpublished...do they need to be deleted completely for them not to show up?

See below attachment:

Ooops sorry!! Just re-read your message that says 2.3.0....I'll see if that works.

Thanks

Hi,

When i go to download the latest version via Hikashop > Documentation > Update ...it tells me I have the latest stable version of Hikashop and does not give me any files to download.

Where can I find the download for the latest version please?

Thanks,

Cara

Hi,

You have to download it from our website.
www.hikashop.com/my-account/your-subscriptions.html

Hi thanks for you reply.

We ended up finding another solution which was to set the unpublished product characteristics to '0' rather than leaving them as 'unlimited'. This fixed the problem in case anyone else has the same issue.

Many thanks