[Bug] Filters not working on Windows browsers

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10 years 3 months ago #165598

-- url of the page with the problem -- : domsveta.by/katalog
-- HikaShop version -- : 2.2.1
-- Joomla version -- : 2.5.11


Hello.

Well, that's a bit awkward. I haven't touch ANYTHING on the site for about 6 months or so, it was just working fine. But recently I've noticed that filtering isn't working on Windows browsers.

I tried all latest versions of Chrome, Firefox, Nightly, Opera

The strangest thing, that it works on Linux with same browsers. I tried on latest Chromium, Firefox, Nightly.

The Linux I am using is : Xubuntu 14.04
And the Windows is Windows 7

The filter I mean is the input on top right corner.
Try filtering for something like "Версаче" (it's in russian, just copy-paste it), and it will simply show the entire catalogue.

Any clue ?

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10 years 3 months ago #165618

Hi,

From what I can see the problem is that the "show reset button" button of the filter module is turned on and since the filter has its auto submit option turned on, and that the reset button displays after the "filter" button, when you press enter, its the reset button which is used by the browser for the form submission instead of the "filter" button.
Since you've hidden the reset button of that module with CSS anyway, the easy solution is to simply turn off that "show reset button" of your filter module and it should then work normally.

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10 years 3 months ago #165708

nicolas wrote: Hi,

From what I can see the problem is that the "show reset button" button of the filter module is turned on and since the filter has its auto submit option turned on, and that the reset button displays after the "filter" button, when you press enter, its the reset button which is used by the browser for the form submission instead of the "filter" button.
Since you've hidden the reset button of that module with CSS anyway, the easy solution is to simply turn off that "show reset button" of your filter module and it should then work normally.


Hello and thanks for the response.

I got what's the point. But I wasn't able to find any "Show Reset Button" in the module settings. It only lies in
Hikashop > System > Configuration > Features > Filters
And it only applies globally, no way to switch it off for any particular filter.

And it doesn't really matter. Since I've switched it off globally and filtering still doesn't work.

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10 years 3 months ago #165740

Hi,

I still do see both reset and filter buttons in the HTML code of your filter module.
I did a test on our end and turning off the "show reset button" option of the HikaShop configuration does remove the reset button in the filter module.
Maybe it's because you're using an old version of HikaShop ?

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10 years 2 months ago #171229

I'm having the same problem with Hikashop 2.3.2 in Chrome. Filters work in Firefox but not Chrome. The reset filters button is off.

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10 years 2 months ago #171266

Hi,

Thanks to give us a link to your website in order to test it directly.

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10 years 1 month ago #173482

nicolas wrote: Hi,

I still do see both reset and filter buttons in the HTML code of your filter module.
I did a test on our end and turning off the "show reset button" option of the HikaShop configuration does remove the reset button in the filter module.
Maybe it's because you're using an old version of HikaShop ?


Hello.

I updated the HikaShop version to the latest, the issue remains.
I also edited your PHP so that there's no "reset" button in the HTML in the source.
And still I cant filter by name/ID in the top right navbar

Shall I give you the access to the site so as you could have a look? Since I haven't touched anything at all, it just stopped working.

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10 years 1 month ago #173483

Hi,

HikaShop 2.3.3 and HikaShop 2.3.2 are the same except for the security and the Joomla 3.3.4 patches.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 1 month ago #173575

Jerome wrote: Hi,

HikaShop 2.3.3 and HikaShop 2.3.2 are the same except for the security and the Joomla 3.3.4 patches.

Regards,


I am sorry, you must haven't got. I was using Hikashop 2.2.1 at that time and just upgraded it to 2.3.3.

And the filter still don't work.

Nicolas told me that he still saw the "reset" button in the HTML code. I edited the PHP a bit and now it doesn't have the reset button in the code but the filters still don't work.

The issue just occured, I haven't touched anythiong on the site for months and then one day I just saw that it doesn't work. Could you please help me on that since it looks like somekind of a bit or something. Another person in this thread also had issues with it.

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10 years 1 month ago #173768

Hi,

Would it be possible to have some details about your website (where the problem is, how to reproduce it) and your configuration ?
I tried to take a look at your website but I don't understand the filters so it's difficult to know what is working or not.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 1 month ago #175819

Jerome wrote: Hi,

Would it be possible to have some details about your website (where the problem is, how to reproduce it) and your configuration ?
I tried to take a look at your website but I don't understand the filters so it's difficult to know what is working or not.

Regards,


:-(

domsveta.by/katalog

Type, for example, "Версаче" (without quotation marks) in the top right input search field. It is supposed to show all the products that match the query, but it does not.

Previously, one of your developers told me that it may be caused by this filter having a "reset" button in the HTML code. I played with the PHP a bit and removed anything related to the reset button there. It didn't help too.

I honestly got no idea how to fix that and I didn't do anything special to hikashop, so I got no idea where this stuff came from.

Maybe I shall send you the login details so as you could have a closer look ?

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10 years 2 weeks ago #178430

Hi,

I see that your message does not have an answer ; which is strange. Well !

I still do not understand what you're talking about with the search and the filters. For me the search at the top right is totally different than the filters on the left part.
So ; I still have the same issue than 2 weeks ago ; I had hope that someone else will take a look and understand what I can't.
The problem is that, I see some filters and I am using Windows browsers.
When I check some elements in the filters I have the feeling that the listing is modified ; but I can't be sure that the result is correct because I do not speak the language.

I can just see that I check something in the filters, click on the button and have a different listing content.

My question was simple : having a simple step-by-step in order to reproduce your filtering issue.

Regarding the tests I made 2 weeks ago and the other tests I made tonight ; I still don't see any trouble with on Windows browsers.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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