Filters not working when more than one

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10 years 3 months ago #167791

-- url of the page with the problem -- : wildplanetdesign.com/rgindustries/index.php/shipping-returns
-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.3.22
-- Browser(s) name and version -- : Firefox 31.0

I was under the impression that the filters, if used in multiples, could be dynamic and therefore if there were four on the page, a viewer could use one or all of them to find product. I have four simple filters in a module on the sidebar of a page, and when all four are used they do bring up a product. But if I only decide to use one of them, or two of them, or three of them, no products come up. I have "dynamic display" set to YES on all the filters. I don't know what to do. This was the one reason that I am using Hikashop over E-Shop because the client strictly needs this type of filtering and no other store has it.

Please advise, thank you!!

Last edit: 10 years 3 months ago by wildplanet. Reason: better subject line

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10 years 3 months ago #167852

Hi,

You can have several filters configured and only use some of them as a customer to search in the products. So what you want is indeed possible.
Your issue is that you didn't configure your filter module properly.
The products module that you see at the top of your pages is not linked to the filter system so it's always displaying the same products regardless of the number of filters you use.
In the "menu" option of your filter module that you can find when you edit it via the Joomla modules manager, you need to enter the id of a products listing menu item which by default lists all the products. As it's not the case, you don't get any products displayed when you use the filters.

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