Missing filter values in dynamic display mode

-- HikaShop version -- : 2.3.4 Business Edition
-- Joomla version -- : 3.3.1
-- PHP version -- : 5.3.10
-- Browser(s) name and version -- : All browsers

Hi I am busy assisting a client in setting up Hikashop on their website.

Currently I am having the following problem with the filter system.

I have created some custom fields for products and am using the filter system to filter the list of products in a table that I have customised to display the values of the custom fields.

I have created separate filters for each of the custom fields.

However when I turn on the dynamic display option for any given filter some of the filter values will randomly disappear even if the list contains an item with that value.

For examples:
If I turn on dynamic display for the Shape filter of which the values are Round, Princess, Emerald, Oval, etc. The Round value will disappear even if the list contains items which have the Round value in its custom field.

I will greatly appreciate any assistance with this problem.

Hi Nicolas

I have included 4 screenshots.

Front1: Dynamic display is disabled. Here you can see the values Round, VVS1, VVS2 and F visible in the selection boxes.

Front2: Dynamic display enabled. Here you will notice that the values Round, VVS1, VVS2 and F are missing from the selection boxes. There are however items in the list below that contains these values.

Back1: Setup for the Clarity custom field.

Back2: Setup for the Clarity filter.

Also note that all products have been uploaded from a CSV spreadsheet directly into the root product folder.

Hi Nicolas

I have uploaded and replaced the old filter.php file as requested but it still have not made any difference to the problem. I will forward your the FTP details via your contact form.

I have also noticed a second issue, relating to the "Cursor steps" of the cursor filter. Should I open a new topic for this issue or can I also post it here?

Regards
Stephan

Hi Nicolas

I apologise for the time you had to spend on this. The additional spaces were in the CSV file that was uploaded to populate the products.

Regarding the cursor steps, I have setup the “Carat” filter with a decimal step value of 0.1. On the front end when I drag the cursor it indicates the decimal value but when I have made my selection it will jump back to the closest non-decimal value.

For example if I, for instance, select 1.4 with the cursor and the page refreshes it will jump back to 1. It will then also filter the resulting list from 1 upwards instead of 1.4 upwards.

Hi Nicolas

I have checked it and all is working fine now. Thank you for all your assistance.