Hi,
Please use the "contact us" form instead of private message.
So, the all HikaShop support team will be able to access it and analyze your issue.
(Please add a link to that forum thread, so we will able to know the context of your message)
www.hikashop.com/support/contact-us.html
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.