How to see filter results according to price

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9 years 2 months ago #213778

-- url of the page with the problem -- : joomla.templaza.net/bikesport/index.php/en/shop/shop-right-en
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.3
-- PHP version -- : 5.4
-- Error-message(debug-mod must be tuned on) -- : I can't see filter results after filter according to the price.

Please help me.

Thanks!

I can't see filter results after filter according to the price.

Please help me.

Thanks!

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9 years 2 months ago #213817

Hello,
Can you set the "Submit on click" option through your price filter configuration page to YES and test it again ?
Thanks.

Last edit: 9 years 2 months ago by Mohamed Thelji.

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9 years 2 months ago #213857

Hi,
I have select "yes" for the "Submit on click" option.
But after, you filter according to any price, I can't see any filter results.

Thanks!

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9 years 2 months ago #213909

Hi,

The issue is with the settings of your HikaShop filter module.
You have the "force redirect" setting turned on, but the menu itemid setting is set to a menu item which is not configured properly.
So you want to either turn off the "force redirect" setting, or enter in the menu item setting the id of your shop menu item.

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9 years 2 months ago #213973

Hi,
After I turning off "force redirect" in the module "Hikashop filter module" (in my site it is the module named "Catalog".), on frontend, in this module , color filter and price filter disappear.

Please see the attached images.


Thanks!

P.S: I do not undestand the second option as you said. Please explain me more clearly.

"enter in the menu item setting the id of your shop menu item"

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9 years 2 months ago #213981

Hi,

I don't see why changing that option would remove the price filter. If you turn it back on, do you see the filter again ?

In the "menu" option, you've entered 502. There, you should instead enter the id of your "shop" menu item where you're listing all your products. You can get that id in the menu items listing of the Joomla menu manager.

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9 years 2 months ago #214086

Hi,

I go to the module "Catalog" and change the "menu" option from 502 to 573. 573 is the id of my"shop" menu item (shop right) where I am listing all our products. After that, I filter according to the price from 10$ to 106$.
However, filter results is not right.
Please check it again. I still keep the configuration you said.

Thanks for your help again.

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9 years 2 months ago #214100

Hi,

I won't see why this would be happening.
Could you provide a backend access to your website via our contact form so that we could check on your settings ?
www.hikashop.com/support/contact-us.html

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9 years 2 months ago #214366

Hi
I have sent my admin account.

Please check it for me.

Thanks!

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9 years 2 months ago #214535

Hi,

I've checked your backend but I couldn't find why the price filter is not used.
Could you provide a FTP access so that we could debug the issue ?
www.hikashop.com/support/contact-us.html

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9 years 2 months ago #214782

Hi

I have sent it with the title: Send FTP account to check the problem "filter price"

Please check it

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9 years 2 months ago #214840

Hi,

I'm not sure what's going on, but it seems to be working correctly today:
take.ms/Hb6Cx
take.ms/taAND
And I didn't do any change in the code yet.
Do you confirm ?

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9 years 2 months ago #214904

Hi

Please see the attached image.
It is not good.
I will get a wrong result after filter.

Thanks!

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9 years 2 months ago #215098

Hi,

You're doing your screenshot on a different website than the website for which you provided access.
I'm sorry but I can't reproduce that on the website on which you provided an access. Can you ?

The following user(s) said Thank You: hongnhung1508

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9 years 2 months ago #215179

Hi,

I am sorry.
I made a mistake.
Now everything is ok.

Thanks.

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