Filter values turns empty after saving filter

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7 years 10 months ago #258783

-- url of the page with the problem -- : www.bandenservice-lelystad.nl
-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.5
-- Browser(s) name and version -- : Chrome 55.0.2883.87 m

Hello,

After i made a filter ( dropdown & checkbox ),filled in the values and click on save the values wont stay. it keeps showing empty.
The values are correct i checked those in the database.
How does happen and how do i fix it ?

With kind regards,
Kevin de Jong

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7 years 10 months ago #258797

Hi,

There is no need to add values for custom fields of the type dropdown and checkbox. The filter system will retrieve them automatically from the custom fields values.
Entering values is only useful if you have numbers in the field and you want to have ranges of choices in your filter and in that case you need to enter numbers in the values of the filter.

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7 years 10 months ago #258833

Hello,

Ok that is good news, but how long does it take to fill the filters ?
I noticed that my filters keep empty, i have added a printscreen of my filter.

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7 years 10 months ago #258858

Hi,

Since you've turned on the "dynamic display" setting of your filter, the filter will only use the values of your custom field that you've selected in the products listing you're currently displaying when you look at the filter.
If you want all the values there, regardless of whether they are used by a product or not, turn off the "dynamic display" setting.

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7 years 10 months ago #258962

Hi,

Oke i have put "dynamic display" off, and just want to show the different values from my custom fields.
But my filter fields stays empty :/

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7 years 10 months ago #258975

Hello,

Can you provide your custom fields configuration screenshot and maybe the url with your filter in order to process see by ourself the issue.

Awaiting news from you.

Regards

Last edit: 7 years 10 months ago by Philip.

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7 years 10 months ago #259035

Hi,

i added a printscreen of my custom field, the filter en here is the link : www.bandenservice-lelystad.nl/assortiment-zomerbanden .
Hope this is enough.

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7 years 10 months ago #259066

Hi,

As I said, the filter will use automatically the values entered in the custom field selected.
You didn't enter any value in your custom field, so that's why it stays empty.
If you change the type of the custom field to single dropdown, or radio, or multiple dropdown, or checkbox, and enter the values in the custom field, you'll see them in the filter automatically.

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7 years 10 months ago #259092

Hi,

I am sorry, i have read it wrong.
I was still looking at the filters instead of the customfields instead.
Thank you for your patience en your help.

Kevin

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