problem with filters reset

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.13
-- PHP version -- : 7.2.14

Hi, I have problem with proper functioning of filters – In fact with filters reset either using Reset Button or using mark “x” for deletable filters. I thought that the problem might be caused by the URL length as discussed on this Forum Thread and I have implemented proposed change in media/com_hikashop/js/hikashop.js – so URL address after filters are set looks like that

/shop/products

/shop/products?limitstart=12&filter_Test_1=&filter_Color_2=White&filter_Format_3=Large&filter_Keywords_6=&filter_Category_5=none&filter_aa_7=&filter_bb_8=&filter_cc_9=&filter_dd_10=&filter_ee_11=&filter_ff_12=&filter_gg_13=&filter_hh_14=&filter_ii_15=&filter_jj_16=&filter_kk_17=&filter=1

Hi Nicolas, I have sent a link and access data to the test site using contact form

Regards,
Greg

Hi Philip, Please find below scenario to reproduce problem with reset button (I have sent new test site address using contact form):

Browser: Mozilla Firefox 71 (but it should be also possible to reproduced on Google Chrome 78)
User: Not logged

Scenario

- Set Filter: Category: Travel
- Click on Filter Button
- Click on Reset Button
- Go to Page 2 (pagination toolbar)
- Set Filter: Category: Travel
- Click on Filter Button
- Click on Reset Button
- product listing is reset but filter (in this case Category) in Hikashop Filter Module are still showing as set


Additionally I found another problem with functioning of filters - problem is related with wrong presentation of filters after product page visiting - please find below two scenarios how to reproduce this problem

Browser: Mozilla Firefox 71
User: Not logged

Scenario A

- Set Filter: Category: Travel
- Click on Filter Button
- Go to Page 2 (pagination toolbar)
- Click on Reset Button (in consequence all filters are clean)
- Click on any Product Image to open Product Page (for example first image on the left - first row)
- Click on back button on browser navigation to back from Product Page to Product Listing page
- After returning to the Product Listing Page, instead of empty filters, we see filters that have been reseted before going to the product page

Scenario B

- Set Filter: Category: Travel
- Click on Filter Button
- Go to Page 2 (pagination toolbar)
- Click on Reset Button (in consequence all filters are clean)
- Go again to Page 2 (pagination toolbar)
- Set Filter: Category: Travel
- Click on Filter Button
- Click on any Product Image to open Product Page (for example first image on the left - first row)
- Click on back button on browser navigation to back from Product Page to Product Listing page
- After returning to the Product Listing Page, filters are not set (as they were presented before going to the product page) - we see all filters clean (reset)

Regards,
Greg

Hi Philip, did you have the opportunity to analyze the problem ?

Regards,
Greg

Hi Nicolas / Hi Philip, please let me know whether you are analyzing this problem
sorry for pressing but I haven’t received feedback for a long time and I am worried if this topic is still being analyzed on your side, especially because it is a very important matter for me

Regards,
Greg

Hello Greg and sorry for the late reply,

Philip and Nicolas have actually analyzed it but they will be in winter holidays until the January so they won't be able to debug it until then.

I'll try to reproduce and debug it as soon as possible !

Kind regards,
Mohamed.

Hi Mohamed, ok, thank you for the information
I will be waiting for a solution

Regards,
Greg

Hello, did you manage to find solution ?

Regards,
Greg

Hi Nicolas, Thank you for your answer. URL is correct. To reproduce problem with filter reset you should exactly follow scenario presented from my side – it means:

- Set Filter: Category: Travel
- Click on Filter Button
- Click on Reset Button
- Go to Page 2 (pagination toolbar)
- Set Filter: Category: Travel
- Click on Filter Button
- Click on Reset Button
- product listing is reset but filter (in this case Category) in Hikashop Filter Module are still showing as set

I have uploaded again hikashop 4.2.2 and after installation hikashop.js is in the ver. 4.2.2. and problem presented in Scenario A and B is not exist.

However problem with filter reset still exist.

Regards,
Greg

Hi Nicolas, I’ve tried to check PHP error logs on my server but I didn’t find any detail information regarding 500 internal server error. The only information I have found with “500” I’ve sent to you via contact form.
I have asked my server provider for checking PHP error logs and I will be back with this information to you.

Regards,
Greg

Hi Nicolas, I have discussed this issue with my hosting provider (home.pl – very popular hosting provider in Poland). They informed me as following:
a) errors.log file doesn’t contain any error information
b) they checked that only in Google Chrome in the Console is information indicated error 500 but for example on Firefox there is no information regarding error 500 (however filters doesn’t reset also in Firefox)
c) based on above in their opinion problem is generated between application and browsers and is not related with the server

Regards,
Greg

Hi Nicolas, I have found that after deletion in product/filter.php the line 111 with the code

$submit = 'window.hikashop.refreshFilters(this);';

Hi Nicolas, I mean filter.php file which is available in Display - View - Product - Filter. I checked version and it is 4.2.2. I mean code:

$submit = 'window.hikashop.refreshFilters(this);';

<?php
	}
	if($this->ajax) {
		if($this->params->get('module') == 'mod_hikashop_filter') {
			$url = hikaInput::get()->getVar('return_url', hikashop_currentURL());
		}