Hello,
Jerome advice you to go back because for now hard to tell how long solve your issue will take...
It's more hard to tell if you don't give more elements like Jerome asked for...
"Please indicates which HikaMarket, HikaSerial and HikaAuction version number you're using."
"If you can also provide some details about your current configuration (specially the "Advanced / Legacy" settings) and details about the issues and how to reproduce them ; it will help the support team to help you."
Right now impossible to understand what happen, we just know that you have issues.
We expecting more element in order to help you.
Regards