How can a user cancel a payed subscription?

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3 years 4 months ago #334509

Hi all, I could not find a description or setup with HikaSubscriptions on how a user can cancel a paid subscription (paid with PayPal). Any hints/info on this?

Last edit: 3 years 4 months ago by olivnewton. Reason: spelling error in title

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3 years 4 months ago #334512

Hello,

When you create a new topic in our forum ; please fill the different fields regarding your HikaShop and HikaSerial version ; it helps the support team.

Cancelling a Paypal recurring payment is handle by Paypal only.
CF : www.paypal.com/sm/smarthelp/article/how-...h-a-merchant-faq1067

HikaSubscription do have an interface for customer to cancel the renewal ; when paypal is the recurring method, a message is displayed to explain that he need to perform that part in the Paypal website ; as the Paypal FAQ explains.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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