Status Expired

-- HikaShop version -- : 4.7.5
-- HikaSerial version -- : 4.0.2
-- Joomla version -- : 4.2.9
-- PHP version -- : 8

On 2023-12-31 10:48 a customer purchased a recurring payment subscription. The renewal plan is set to 30 days in both HikaShop/Hikaserial and PayPal. In Hikashop the product Plan Relation Type is set to Creation then Renewal 30 Days. Yesterday, 30 days after the first order, the recurring charge on Paypal was successful, but the subscription in Hikaserial went to Expired. No new orders were placed upon renewal and the customer was removed from their usergroups. How to solve this problem please?
Thank you
Francesco

Yes we are talking about "Hikashop Paypal Recurring Payment Plugin"
Yes in paypal panel I can see the first transaction 30 days ago and a new transaction after 30 days (few days ago).
Customer didn't cancel the subscription.
Could it be due to the fact that Hika and Paypal have triggers on the same day, but at different times? For example, Papal makes the recurring payment at 11:00 but Hikashop made the payment check trigger at 10:00.
It's my guess.
Thank you
Francesco

Thanks for the reply, I know you have access to the backend of my site. Have you looked at the configuration? Because while waiting for your response we have meanwhile activated the function: Authorize renew before expiration indicating 5 days before and after. When the problem arose, this feature was set to NO

Jerome wrote: Thus, the important part is to know if paypal called your website for the IPN, because it looks like the plugin didn't have the possibility to perform the renewal thus the subscription expired later.

Hi,
you can see the two screenshots, one for Hika and the other one for PayPal.
Please note day and time of the two screenshots.
Are they correct?
My question is related to what you kindly wrote: "The Paypal recurring payment plugin delay the subscription expiration by 1 day ; so if the paypal notification (IPN) is made few hours late, the subscription can still be renewed."
Thank you
Francesco

Sorry, is there any difference in the response methods and times for those who purchased your paid products?
I understand it was over the weekend, but my online store has a serious malfunction and I need to fix it as quickly as possible.
Thank you.
Francesco

Thank you

Jerome wrote: We analysed your capture and I'm working on a patch for the paypal recurring plugin.
Regarding your screenshot, we can see that the function which postpone the expiration was not working.
Regards,

Thank you
Regards
Francesco