Auto-renewal icon showing despite cancelled subscription

-- HikaShop version -- : 5.0.2
-- HikaSerial version -- : 4.0.2
-- Joomla version -- : 4.3.3.
-- PHP version -- : 8.2

Hi,

we are using HikaSerial with a PayPal recurring plugin to sell monthly and annual memberships.

One customer asked us to cancel their recurring subscription, so we logged into our PayPal business account, found a subscription there, and canceled it.

However, their subscription is still showing the recurring icon, and we are concerned PayPal will charge her again when her subscription expires:
tinyurl.com/yrdw4yl7

Is this a bug or we did not complete the cancellation steps correctly?

Thanks

Okay no problem, just let me know what you need.

Hi,

sorry for the delay, it took a while to get this done.

There are two IPN messages for cancellations, one for order ID 24733 and the other one for order ID 32442.

Our accounting department canceled both on the same day, but we could never find order 24733 in the HikaShop system.

However, the order 32442 is still there and it is related to the HikaSerial subscription that is still showing the auto-renew icon, as you can see here:

tinyurl.com/28qaz6v5

Here is a folder containing screenshots of PayPal IPN logs:
winescholarguild.sharepoint.com/:f:/s/te...SBS13lcmeuQ?e=ERRMyd

And below are the detailed IPN messages, as this can't be seen entirely from the screenshot:

Message ID
2RX41295HD837652G
 
txn_type=subscr_cancel&subscr_id=I-60TPKGK0KAH2&last_name=Gould&residence_country=US&mc_currency=USD&item_name=1-Year+Membership&business=ccamus%40winescholarguild.org&amount1=90.00&amount3=90.00&recurring=1&verify_sign=ARhVpGUwmV5Xk1ydtGdKJddVrV3qA4CjtQC4GvLhUUz3WI6aEE92UFyG&payer_status=verified&payer_email=rgould%40ithaca.edu&first_name=Rachel&receiver_email=ccamus%40winescholarguild.org&payer_id=M7GW69X865K8G&invoice=24733&reattempt=1&subscr_date=00%3A30%3A52+Feb+29%2C+2024+PST&charset=windows-1252&notify_version=3.9&period1=1+Y&mc_amount1=90.00&period3=1+Y&mc_amount3=90.00&ipn_track_id=028bbba73722a

Message ID
88Y757418B2571023
 
txn_type=subscr_cancel&subscr_id=I-GYJNVG9R7ESV&last_name=Gould&residence_country=US&mc_currency=USD&item_name=Total+price&business=ccamus%40winescholarguild.org&amount1=274.00&amount3=125.00&recurring=1&verify_sign=Az4F..E3HSCaP6AXGS1RS9PY4zSVAen2Kp.OZOugglVw2oOjzeliFTGT&payer_status=verified&payer_email=rgould%40ithaca.edu&first_name=Rachel&receiver_email=ccamus%40winescholarguild.org&payer_id=M7GW69X865K8G&invoice=32442&reattempt=1&subscr_date=00%3A14%3A21+Feb+29%2C+2024+PST&charset=windows-1252&notify_version=3.9&period1=1+Y&mc_amount1=274.00&period3=1+Y&mc_amount3=125.00&ipn_track_id=f980043bbdff4

Forgot to mention this:

I noticed the IPN messages are being sent to winescholarguild.org, even though we changed our domain to winescholarguild.com back in November 2023 and the order 32442 was placed in January this year.

There are full redirects in place and the IPNs show a 200 status in PayPal, but let me know if this domain can be changed somewhere in HikaShop.

Okay but can you tell me why we are still seeing the auto-renewal icon despite a successful IPN cancellation from PayPal?

Thanks