Two questions regarding Subscriptions

  • Posts: 132
  • Thank you received: 3
  • Hikaserial Subscription Hikashop Business
2 months 3 weeks ago #363594

HikaShop version -- : 5.1.1
-- HikaSerial version -- : 5.0.0
-- Joomla version -- : 5.1.4
-- PHP version -- : 8.2.23
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : Log in on page:
bestorderflow.com/account?view=catalog
as
Besttrader
Besttrader@22
Subscription products here:
bestorderflow.com/buys
The site is live.

Hi,
1) Question one My programmer want to know what triggers subscription expiration. What in the database or somewhere else indicates that a user fail to continuously pay further for monthly subscription for a product?
2) Question 2:
after a user proceed to pay for Subscription, they see only one option - Login to Pay with PayPal. And there is no option to pay with a Credit cards. What should i change in settings to make Credit Cards option also available for Subscriptions, and not only log in with PayPal?

Please use any products to test on my subscription products here: bestorderflow.com/buys

Login info is is the Error message box above this message.

Thank you!
[attachment=59818]

Attachments:
Last edit: 2 months 3 weeks ago by alexmartin.

Please Log in or Create an account to join the conversation.

  • Posts: 26165
  • Thank you received: 4029
  • MODERATOR
2 months 2 weeks ago #363629

Hello,

1 - The "subscription_end_date" contains the end date of a subscription.
HikaSerial Subscription uses the HikaShop cron task in order to check when a subscription hasn't be renew before its expiration date.

2 - The best is to authorize non-recurring payment methods so your customer can buy subscription in a "classical way".
Without recurring, the customer would have to manually perform the renewal (which should be made via the customer subscription listing)
Make Recurring optional setting : www.hikashop.com/support/documentation/1...uration.html#sub_adv

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 132
  • Thank you received: 3
  • Hikaserial Subscription Hikashop Business
2 months 2 weeks ago #363636

Let me be more specific for both questions:

1) Here is my situation:
I have a product that cost $2000 and some users agree to pay monthly installments of $100 until they payment reach $2000. And no more subscription needed and they should be upgraded with User group/ Access that is dedicated for those who paid inn full.
For example they are in a User Group named "ReccuringUntil2000" and after they completed monthly installments of $100 their subscription is ended and they are moved to a user group: "FullyPaid".

Question - How to create that scenario?

2) If they fail a payment after may be 2 or 3 month, my programmer needs to know how is it reflected in a Hika database?

3) When a user proceed for a payment for monthly subscription - they get only option to log in to their PayPal account to complete payment.
Is it possible that those who don't have PayPal account to pay Subscription with Credit card? If it is possible, what should I modify?
( I do not want them pay monthly manually every month, it should be
a) automatic recurring payment - not manual.
b) with Credit Cards - it does NOT work now
c) with Paypal - it works now.

Last edit: 2 months 2 weeks ago by alexmartin.

Please Log in or Create an account to join the conversation.

  • Posts: 132
  • Thank you received: 3
  • Hikaserial Subscription Hikashop Business
2 months 2 weeks ago #363676

Jerome, could you please update on my issue.

Please Log in or Create an account to join the conversation.

  • Posts: 26165
  • Thank you received: 4029
  • MODERATOR
2 months 2 weeks ago #363679

Hello,

You have complex questions and it's better to not urge for a fast answer.

1 - You can't, it requires development.

2 - If the renewal is not performed, the subscription expires or is directly closed (depending your settings).

3 - I don't understand what you want...
If you want another recurring payment plugin ; it requires a specific payment plugin which support the HikaShop recurring API.
For your three points, I'm sorry but I don't understand the meaning.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 132
  • Thank you received: 3
  • Hikaserial Subscription Hikashop Business
2 months 2 weeks ago #363721

Ok, lets talk about one single point.
My expectation about your Recurring Subscription Payment - is that it supposed to work not only with users Paypal as payment method, but with Credit Cards as payment method as well. But my users are not seeing how to pay with credit cards when they arrived on the payment page. Could you please explain what i need to do to add Credit Cards as a option for them to pay recurring monthly subscription please?
Thank you, looking forward.

Last edit: 2 months 2 weeks ago by alexmartin.

Please Log in or Create an account to join the conversation.

  • Posts: 26165
  • Thank you received: 4029
  • MODERATOR
2 months 2 weeks ago #363724

Hello,

Recurring payment implies that the payment gateway support "recurring" feature : The possibility to have automatically a periodic payment for a specif amount of time.

Please understand that if you use a random credit card payment gateway, you won't have such feature.
That's why it's possible with HikaSerial Subscription to use regular payment method to buy subscription and, for such scenario, the customer will have to manually renew its subscription (before or after the expiration date, depending your settings).
To activate the possibility to use regular payment system, you have the enable the setting as mentioned few days ago.

Without recurring, the customer would have to manually perform the renewal (which should be made via the customer subscription listing)
Make Recurring optional setting : www.hikashop.com/support/documentation/1...uration.html#sub_adv


I'm sorry but I can't do magic and transform any credit card payment system into an automatic recurring payment system.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
Time to create page: 0.066 seconds
Powered by Kunena Forum