Products Not Displaying in Back End

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10 years 3 weeks ago #177569

HI there,

Good news - the categories worked this time- bad news - products didn't work :(

I followed your instructions - uninstalled and dropped tableds - Backed up and reinstalled - installation went fine -

Then went to the import - and after it got to 4238 products - it said it was still processing for over 20 minutes - so so I stopped and then had some trouble connecting to the server - but it cleared up and I see the categories but the products aren't showing at all in the backend or on the front end. The categories are showing up on the front and backend now though -

I will keep trying, tweaking - THANK YOU

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10 years 3 weeks ago #177577

Hi,

If you stopped the import (I don't know which one...) I guess that it did not imported all products and for sure, it did not imported the links between the products and the category.
If the import is not finished, you don't have to stop it :)

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 3 weeks ago #177788

Well -

I didn't think I was interuppting the importing since it was on the last step and there was no more steps to complete and and more products to complete.

So thinking I was hasty - I uninstalled, dropped tables and did it all over again.

This time I got the import and let it get to step five - and left the house for several hours only to come back and it was still in the same place.

Is 5 hours not long enough? This time I screen grabbed the page before I stopped it - see attached. The categories worked again - but no products in the back end or front end - However - I just checked the tables and they are indeed in the tables? hmmm

I think I should start a fresh build of the site with Hika Shop and do an import with CSVI Export or something like that.

Where can i find the HikaShop column names for importing to match the Virtuemart columns (or vice versa) I can't seem to find it.


I appreciate your help - Other than a fresh build I don't know what else to try - Will poke around and try things...

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10 years 3 weeks ago #177838

Hi,

First at all ; at any place you explain which kind of import you are doing.
It is impossible to help you if you do not give us the right information about your issue.

So, if you're using a "classical" import like Virtuemart : When the import is finish, you have a message telling you the import is finish.
And sometimes you have to click on "next" in order to go in the next step ; all is not fully automatic, you have to validate some important step (so you can check the number of product imported, if you got errors with image import, etc).

Just explain your situation if you want help for us.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 3 weeks ago #177890

Hi there,

I had described my set up in the first post on this thread - this thread has been bumped though - so here it is again -

-- HikaShop version -- : 2.3.3
-- Joomla version -- : 2.5.9
-- PHP version -- : 5.3.24
-- Browser(s) name and version -- : Firefox 32.0.3

I was using the Viruemart import option after installation / clean install

I am aware of the Next during the import process - and as indicated in the attached image on the previous post - it was just stuck in some loop - you can tell by the amount of seconds (5 hours or more) see attached image. You will see that the images also says that 4k+ products had been imported - so it should have been completed - but the system never completed it's cycle of import.



The categories were imported and can be seen in the Admin - and on the front of the site. The Products can not be seen on the Admin or in the front of the site.

I looked in the tables and the tables have the products.inside the tables. I also noticed that Description has an unexpected html in the product description (I don't know if this could be causing some conflict)

I have tried multiple settings and I still can't get the products to appear in the Admin - it's just blank.

I hope that's all the info you need.

Thank you,
Colleen

Attachments:

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10 years 2 weeks ago #178147

Hello,

I have exactly the same problem.
Step 5 and endless loop.
Backend/Frontend no Products

Do you already have a solution ??

from:
Joomla 1.5.24
Virtuemart 1.1.9

to:
Joomla 3.3.6
HikaShop 2.3.4

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10 years 2 weeks ago #178170

Hi,

Please edit the file "administrator/components/com_hikashop/helper/importvm.php" and replace

		if( $max > 0) {
			echo '<p>Copying  files...(last proccessed product id: ' . $max . ')</p>';
By
		if( $max > 0 && $max > $offset) {
			echo '<p>Copying  files...(last proccessed product id: ' . $max . ')</p>';
It should avoid the infinite loop and got in the step 6 (which will make the product prices and then the product category associations)

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 2 weeks ago #178269

I swapped the correction per your instructions...

Then I tried to reimport - I didn't know if I needed to delete all the products and try again?

Anyway - in trying to reimport - I get to the Step 0 - make a back up and click next - and then I will see it start to list the details and then jumps back to the "There is no table with the prefix 'yjdp__' in your Joomla database" error - I can't get passed this right now.

I tried no underscores, 1 underscore - and the same would happen.

I will try to dump all products and start a fresh import tomorrow.

Thanks for your help on this. I will let you know what happens.

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10 years 2 weeks ago #178270

Thank you very much !
Import is done without Errors.

Maybe you have a solution for import the Virtuemart/Joomfish Products as native HikaShop Product translation ?

The default Virtuemart German Products are ready.
Now i have the english translated Products in the old Virtuemart/Joomfish version.

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10 years 2 weeks ago #178271

Hi,

-take fresh Virtuemart Data.
-Change your vm table prefix to your default prefix.
-Fix the helper vm file
-start new import without enter the prefix

good luck :)

The following user(s) said Thank You: colleen22

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10 years 2 weeks ago #178272

I had the same issue as well and applied the change suggested and all products etc are now imported as they should be.

I did notice that the code was in 2 places firstly around line 2177 - 2179 and then 2751 - 2753. Now just have to move it all to my new J3.0 site.

Dave B)

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10 years 2 weeks ago #178275

Hi Dave,

in my version is it on line 1377, function importProducts

Frank

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10 years 2 weeks ago #178297

Ok B)

Now I have one other little query. The orders imported from VM have very long random invoice/order numbers. Is there a simple way to convert these to the format I set in the configuration. {id size="6"} for order numbers and {order_id} for the invoice numbers?

Dave B)

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10 years 2 weeks ago #178273

Hi,

Please edit the file "administrator/components/com_hikashop/helper/importvm.php" and replace

elseif(substr($this->vmprefix, 0, 1) != '_')
By
elseif(substr($this->vmprefix, -1, 1) != '_')

If you still have an error, please replace
		$app->setUserState($this->sessionParams.'vmPrefix',$this->vmprefix);
By
		if(strpos($this->vmprefix, '__') !== false && $this->vmprefix != '#__')
			$this->vmprefix = str_replace('__', '_', $this->vmprefix);

		$app->setUserState($this->sessionParams.'vmPrefix',$this->vmprefix);

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 2 weeks ago #178455

I got IT WHEW!

Thank you Frank S. - I did a fresh install - and I went looking for the code to swap out and actually found 3 locations -

Lines 1089, 1376 and 2015

And then did the import and everything has appeared nice and clean! Woot Woot! I am THRILLED!

Thank you for jumping in and Thank you to Jerome and Hika Shop for their patience with me on getting this working. So happy to be able to get away from VM - If this was service and support for the free version - I can't wait to see the service for the paid version we are getting!

Thank you guys....now I just have to make each category appear as menu option - in the main menu. Off to read manuals....

Thank you!!

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10 years 2 weeks ago #178456

Hi Jerome

does this mean I will need to carry out the import again with the changes made?

Dave B)

Last edit: 10 years 2 weeks ago by davec.

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10 years 2 weeks ago #178457

Hi colleen22,

your welcome.
>>So happy to be able to get away from VM
me too ...

Frank

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10 years 2 weeks ago #178499

Hi,

@colleen22
Good to know that the import has succeeded :)

@davec
If you had troubles with your previous import, you can reprocess it.
But if the import worked in your case (because there is WM1 and WM2 which have different code) ; you do not need to.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 2 weeks ago #178638

Hi Jerome

I am using VM1.19. the products imported but the order numbers are purely random.

VM order number is 00000060 but the order number after import into Hikashop is 406_68dcae3b149b02db43854c03f1d1

I would like to keep the original order numbers. I just wondered if there is a quick way to achieve this? I can change them manually in the database itself of course.

Dave B)

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10 years 2 weeks ago #178702

Hello dave,

I just wondered if there is a quick way to achieve this? I can change them manually in the database itself of course.

Sure you can do it manually by editing the order_number column of the "hikashop_order" table.

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