First import from OpenCart went fine, second fails

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9 years 4 months ago #207625

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.3
-- PHP version -- : 5.3.28

When first installing HikaShop Business we did an import from the OpenCart site we had been developing and everything seemed to go smoothly. Unknown to us, the client was still adding things to OpenCart so we attempted a second import and all we get is a blank white page with a back button, but no import was completed.

Is there something we have to do to re-import over the old stuff? Should we clean out HikaShop first? I wouldn't think that it would be necessary.

Charles

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9 years 4 months ago #207884

Hi,

A clean out of HikaShop might be necessary yes.
For that, you need to uninstall HikaShop from the website via the Joomla extension manager, then delete all the hikashop tables from the database and then install HikaShop again. It will add back all the tables and you'll be able to rerun the import.
I would recommend to do a backup before that procedure in case something goes wrong.

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