Shipping and Google Merchant account

Hi,

I'm sorry "Screenshot says what?"

The screenshot says "So please check your products". And that was 1 month ago.
You've answered to this request 2 days ago:
www.hikashop.com/forum/import-export-csv...-account.html#357899
Now you're complaining that it's been 6 months that you're not able to use this plugin, as if it's because of my answers that you're not able to set it up, but you're the one slowing down the process.

So how would I do that, look all I"m saying is it should work without us having to "patch" or use custom fields to get it functional and if we should there should be a forum instructional area or perhaps instructions on the plugin page to get it running.

Click on the "help" button on the page where you're editing the settings of the plugin, and you'll get information about each setting.
The help for the GTIN setting in the plugin says:

If you enter here the column name of a custom product field, it will use the value of the custom field for each product allowing you to have a GTIN for each products for which the custom field is filled. If you leave this field empty, no GTIN will be added to the feed.

Custom fields can be created in the menu Display>Custom fields of HikaShop. Please go there, click on the "new" button, select "product" in the "table" setting, and enter the label "gtin". Then, click "save" and that's it. Then, in each product edit page, you'll have that gtin field where you can enter the gtin of the product. And in the settings of the Google Products plugin, you can enter the column name "gtin" so that the plugin will use the value in each product in order to provide the GTIN in the XML feed.

A GTIN is not mandatory for Google Merchant, it depends where you're located and what you're selling, and the product edit page already has many settings. That's why it uses custom products when necessary, so that only merchants who need it can have a GTIN field in their products edit screen.

Does this look right? What do you mean you'll get the field when you edit each product? And I have to add a gtin number to the product myself? So I have to go through all 4000+ products and create a random gtin? I'm so lost.

Yes, it looks right. And yes, you would have to edit each product to provide it. I don't know if you have to create a random gtin. What to do depends on what you're selling:
support.google.com/merchants/answer/6324461?hl=en
If you're selling books, then the GTIN should be the ISBN of each book for example.
If you already have a GTIN in the "product code" of each product, then you don't need to create a custom field. You can just enter "product_code" in the GTIN setting of the plugin so that the plugin will provide the product code as GTIN of your products to Google.
The best for what to use as GTIN is to read and follow the Google documentation page on this.

Missing value for shipping rate [shipping weight] hikashop because I've been trying to do this for IDK how long but its a 7 year problem. I don't know what to do, create a field, can't name it what it needs to be becuase hikashop has a name like that internally. Can we just a get a fix that integrates this?

This seems like its broken and get us to do a patch with extra steps fix. Or can we get an actual walk through, after 7 years of this being such a problem i think that would be the easiest solution until you fix this.

I also don't know what to do or what fix would prevent this issue.
That's why I told you:

we'll need more information to be able to understand what's going on because you're the first person to report this issue.
Please provide a copy of the XML file. A backend access in order to check your settings would be great too.
Also, could you provide the product code of one or two products with the issue ? Or is that error output for all the products ?
Also, if you could provide access to the Google Merchant account in order to try to reproduce the error, it would be great, but I suppose it will be difficult.
You can provide these via our contact form with a link to this thread for reference :
www.hikashop.com/support/contact-us.html

You just ignored the instructions in my previous message and then you're complaining that we're not providing the solution... If you want your issue to be solved, please follow my instructions.

Hi,

Sure. We'll need more information to be able to understand what's going on because you're the first person to report this issue.
Please provide a copy of the XML file. A backend access in order to check your settings would be great too.
Also, could you provide the product code of one or two products with the issue ? Or is that error output for all the products ?
Also, if you could provide access to the Google Merchant account in order to try to reproduce the error, it would be great, but I suppose it will be difficult.
You can provide these via our contact form with a link to this thread for reference :
www.hikashop.com/support/contact-us.html

Hi,

If you can provide the information I requested, I'll be happy to look into it.