Shipping and Google Merchant account

Hi,

The shipping price per product system is not compatible with that because the structure required by Google is quite specific and it can't support dynamic shipping fees like we do with the UPS/USPS/FedEx plugins. So it requires that you enter manually the shipping fees with the structure they require for each product.
What you have to do is this:
- create a custom field of the table "product" and of the type "text" via the menu Display>Custom fields.
- enter the column name of tha custom field in the "Shipping" field of the Google Products plugin settings page.
- in each product, enter the shipping price of the product in that custom field according to this:

Rules must be separated by a comma. Each rule has four variables separated by a colon. For example, if you want two shipping methods for France, a standard one at 5 euros and an express one at 10 euros you should write: FR::Standard:5.00 EUR,FR::Express:10.00 EUR

Hi,

First, there is a problem with your shipping text.
As you can see in the example I gave there are three : for each shipping fee. But I see only two of them in your shipping text. So it's invalid for Google and it will likely refuse your shipping text.

But looking at your XML, the shipping text is not even in it. So there is a problem with how the custom field is set.
Please provide:
- a screenshot of your custom field settings
- a screenshot of that product settings (with all the settings)
- a screenshot of the settings of your google products plugin
Something must be wrong in at least one of them.

Hi,

In the "shipping" setting of your plugin, you should either have your shipping text, or the column name of your custom field.
You have neither of those.
You have some text :
GB
Next Day
...
You should only have one line, with ":" and "," separators.

Yes please.
Please provide the access along with a link to this thread via our contact form:
www.hikashop.com/support/contact-us.html

Hi,

I was able to check your backend.
As expected the problem came from what I had told you:
The column name in the shipping field of the plugin didn't match with the column name of the custom field. I(ve fixed it for you.
And the elements didn't contain 3 : for each shipping in the products.
I've done it for one product and it's in the XML now:
take.ms/VJ85V

Hi,

The "shipping" column name can't be used because HikaShop is using it internally. You need to choose another column name when creating your custom field.
For example, you could use instead "product_shipping".

Regarding the setup of the Google Products plugin, we'll need a screenshot of the settings of your plugin (you can blur/hide credentials if any) and a copy of the XML generated in order to tell you what's wrong and what to do.

Hi,

You need to create a custom field of the table "product" where you can store the gtin of each one of your products (you'll get the field when you edit each product in the backend).
Then, in the settings of the Google Products plugin, in the "gtin" field, enter the column name of the custom field and the generated XML feed will include the gtin of your products and you won't get that limited performance warning on the missing gtin.

Hi,

The error with the shipping_weight indicates that either:
- you didn't provide a weight in your products
- you provided a weight but not in the units accepted. In needs to be either in grams (g) or in pounds (lb)
So please check your products.

From what I read on support.google.com/merchants/answer/6324503?hl=en I understand that this should only be necessary if you have shipping methods configured in your Google Merchant Center settings.

Hi,

I'm not saying you don't have weights and dimensions. I don't know. That's why I'm telling you to check.
Since that's not the reason, then we'll need more information to be able to understand what's going on because you're the first person to report this issue.
Please provide a copy of the XML file. A backend access in order to check your settings would be great too.
Also, could you provide the product code of one or two products with the issue ? Or is that error output for all the products ?
Also, if you could provide access to the Google Merchant account in order to try to reproduce the error, it would be great, but I suppose it will be difficult.
You can provide these via our contact form with a link to this thread for reference :
www.hikashop.com/support/contact-us.html