Export all orders including order total

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  • Hikashop Business
2 years 3 months ago #343821

-- HikaShop version -- : 4.6.0

Hello,

when I am in Orders screen I click the Export button and I get the CSV with all my orders.

But when I load it into Excel I can't find the order total as shown in the Orders screen.

It seems like a bug.
Is there another method to get the full orders record?

Thanks in advance,
Yannis

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  • MODERATOR
2 years 3 months ago #343822

Hello,

There is another way to export via CSV order data by using Massaction (from HikaShop Configuration, System dropdown => Mass actions), where you can select which data will be in the CSV file.
But by clicking on the export button you have the total order (as on backend order listing) see my screenshot :

alt


Regards

Last edit: 2 years 3 months ago by Philip.

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  • Posts: 64
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  • Hikashop Business
2 years 3 months ago #343831

Hello Philip,

the order_full_price in the exported CSV does not match the order total when the payment method is Credit card.

It seems that there is some problem with the decimal operator.

Please see the problem in the attached screenshots:

Attachments:

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  • Posts: 4747
  • Thank you received: 644
  • MODERATOR
2 years 3 months ago #343838

Hello,

Indeed, we will need more elements to better understand the root issue, and so can you provide these elements :
1. Backend user references (with maximum ACL)
2. Url link to your backend access

Note : Use our Contact us form to provide these elements, don't forget to add an Url link to this topic to keep the link.
Awaiting your returns to progress on your subject.

Regards

Last edit: 2 years 3 months ago by Philip.

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