email reception problem

  • Posts: 28
  • Thank you received: 0
12 years 1 month ago #118731

-- 96.127.180.194/~magtacti/
-- HikaShop version -- : 2.2.0 business
-- Joomla version -- : 2.5.1

Customer is not receiving the automated email confirmations. However, the admin is receiving order creation email on backend. I looked in the forums, but not getting a clear answer. Please advise.

Last edit: 12 years 1 month ago by Jerome.

Please Log in or Create an account to join the conversation.

  • Posts: 84306
  • Thank you received: 13701
  • MODERATOR
12 years 1 month ago #118751

Hi,

Are the orders confirmed ?

If yes, then it means that there is an issue with the sending of the confirmation emails. I would recommend to check the email settings of the HikaShop configuration with your hosting company in that case.

If no, then it means that HikaShop is not receiving the payment notifications from your payment gateway. We have a FAQ which lists all the possible causes of such issue here:
www.hikashop.com/support/documentation/i...or.html#notification
I invite you to review all the points listed there in order to find the problem.

Please Log in or Create an account to join the conversation.

Time to create page: 0.034 seconds
Powered by Kunena Forum